BEHAVIORAL HEALTH CASE MANAGER

Job Description

Job Description

Description :

SUMMARY / OBJECTIVE :

We are seeking a growth based individual to join our Testing Navigator team and become a key player in Salience Health through assisting patients and referral doctor pipeline management. This entry-level sales position is the starting point for a promising career in medical sales.

As a Testing Navigator , you will be responsible for education on services, process execution and patient oversight for all incoming Creyos, HST and Evoke orders within a clinic. The testing navigator role will be taking inbound phone calls to our main line, working with patients in the clinic and following a structured process to enhance communication, education and patient outcomes for our Salience Health clinics.

Successful candidates must have a strong work ethic, a passion for mental health and the need for improvement in health care, the desire for self-improvement, the always be learning mentality, and the drive to not only meet but exceed sales targets.

Working closely with our management team, Patient Advocate team, and Care Navigators you will give you the opportunity to state of the art sales training and the skills to develop your career at Salience Health. This role will be grown to move into a Care Navigator or community awareness position.

Requirements :

RESPONSIBILITIES / DUTIES :

• Manage incoming patient lead flow using phone sales techniques to book consultation appointments
• Patient education for all Salience Health ancillary services including : TRD level education, TMS, Creyos, Home Sleep Test and Evoke for all patients sent over from a provider
• Identify potential internal marketing material needed for our Salience Health clinics
• Maintain call volume of 60-80 calls per day with the intent to qualify key leads and create a pipeline for Patient Advocate and Care Navigator Team
• Track all relevant qualification and lead management activity using Salesforce (including calls, prospect pipeline, account notes, etc.)
• Meet or exceed key activity metrics for daily calls, emails, consultations, and lunches booked
• Collaborate closely with Care Navigator team to execute orders on ancillary services within the clinic
• Expand knowledge of the industry and competitive marketplace, helping Salience TMS Neuro Solutions to become the leading provider of TMS in the nation.
• Support Salience TMS Neuro Solutions team in community events and promotions in the Dallas Fort Worth Metroplex
• Building and Maintaining Relationships with Providers and Patients
• Perform other tasks as assigned by supervisor

JOB SPECIFICATIONS :

REQUIRED EDUCATION / EXPERIENCE :

ESSENTIAL FUNCTIONS / SKILLS :

Environment : Office setting employee, desk or cubicle. Potential to be out of the office to meet with Providers with the Patient Advocate Director or Director of Business Development on Lunch and learns.

Physical Demands : Ability to be on the phone 70-75% of the day and / or travel with in the DFW area to meet with Providers

Vision : Good vision, will be working in front of a computer, the ability to dial on the phone multiple times a day, speak to patients and providers to educate about TMS

EEOC Disclosure : TMS Neuro Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.