Consult Coordinator

Are you passionate about mental health and looking to make a difference in people’s lives? Over 16 million Americans are affected by depression. Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

Greenbrook has a full-time Consult Coordinator position now available covering our Mission Valley center. The Consult Coordinator is responsible for initial consultations meeting with prospective patients to educate patients on TMS and Esketamine treatments and, along with the provider, determine with relative certainty if the patient meets medical necessity for these therapies. The Consult Coordinator will supervise the patient flow from booked consult to the start of treatment; and provide guidance on insurance related items as well as corrective oversight, as needed.

This in-person position will work primarily out of our Mission Valley center but may provide support (virtual or in-person) to other area centers as needed. This position will work Monday-Friday, 8:30-5:00pm, however, flexibility may be required as hours of operation can vary depending on patient and regional needs.

We offer a competitive pay range of $23-26/hour (based on education level and prior experience) PLUS a generous benefits package including 401(k) with company match, paid time off, and medical/dental/vision benefits.

Responsibilities include, but are not limited to:

Patient Flow:

• Provides educational consultations to interested patients within designated centers
• Maintains consistent & clear communication with prospective patient throughout flow process
• Completes entire consult SOP and uploading of relevant documents to various systems
• Supervises all aspects of the follow up to ensure each patient gets insurance approval to begin treatments
• Oversees & approves all prior authorizations & works with patients and providers to obtain approval from various insurance companies, whether directly or through oversight of interested technicians
• Troubleshoots insurance obstacles, and writes necessary appeals forms for Regional Manager (RM) & Medical Director (MD) approval
  • Follows appeals process to monitor progress

Scheduling:

• Schedules & maintains MD availability within designated centers
  • Notifies RM of any scheduling issues or MD availability issues
  • Trains staff on idiosyncrasies of each MD
• Schedules PC availability & travels to various centers ensuring PC availability within covered centers is equitable & adequate for volume

Reporting:

• Reports at the beginning of each month on workflow to RM
  • Failed consults
  • Denials
  • Appeals
  • Pending patients
• Maintains KPI standards
• May take corrective action with RM approval
• Compiles statistical reporting and submits to regional manager on a monthly basis
• Remains current on evolving insurance criteria and informs team when changes occur

Miscellaneous:

• Delivers TMS Therapy to our patients when needed
• Handles office administrative tasks such as managing leads, reporting statistical activity to center manager, scheduling appointments, insurance authorizations, and handling of all medical records in compliance with HIPAA
• Other duties as needed

Qualifications:

• Bachelor’s degree in business, management, marketing, psychology, or a related field preferred, OR
• 5 years of medical office management
• SalesForce experience preferred

Who we are:

Operating through over 100 Company-operated treatment centers, Greenbrook is a leading provider of Transcranial Magnetic Stimulation ("TMS") therapy and Spravato® (esketamine nasal spray), FDA-cleared, non-invasive therapies for the treatment of Major Depressive Disorder ("MDD") and other mental health disorders, in the United States. TMS therapy provides local electromagnetic stimulation to specific brain regions known to be directly associated with mood regulation. Spravato® is offered to treat adults with treatment-resistant depression and depressive symptoms in adults with MDD with suicidal thoughts or actions. Greenbrook has provided more than 1.3 million treatments to over 40,000 patients struggling with depression.

To learn more about our WHY, click here: https://youtu.be/yrr-wlFftT0

For patient testimonies on HOW we are transforming lives for the better, click here: https://www.greenbrooktms.com/patient-stories

Greenbrook TMS is a growing company seeking dedicated individuals who will be key employees as we expand - come join us!

GBSP24

Salary : $23 - $26