What are the responsibilities and job description for the General Manager position at TMX Finance Family of Companies?
Who We Are
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of Community Choice Financial Family of Brands. Thank you for expressing your interest in working at Community Choice Financial Family of Brands, one of the nation’s largest consumer specialty finance organizations!
Overview
General Manager - Community Choice Financial Family of Brands
As a results-driven General Manager, you will oversee the success of your store and team by setting the bar high for performance and customer service. You will provide ongoing coaching and training to your team to reach Company objectives, increase revenue, and further develop their skills while demonstrating your leadership. Reporting to the District Director of Operations, you will oversee marketing efforts for your location, champion store security and loss prevention, help enforce adherence to quality standards, and review all transactions to create an environment that fosters growth and innovation.
Responsibilities
- Coach, lead, and develop all store employees to obtain new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
- Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
- Enforce adherence to quality standards, procedures, and local and state laws and regulations. Audit loan / pawn agreements and transactions to ensure staff accordance with procedures and practices.
- Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages / shortages, vault, inventory, deposits, and expenses.
- Examine, evaluate, and process loan / pawn applications and all relevant transactions, and assess risk within established limits.
- Participate in the selection, review, hiring, and retention of new employees.
- Develop work schedules in accordance with budget, workloads, and store needs. Ensure store is staffed for optimal performance.
- Handle complex customer situations that arise with integrity and professionalism.
- Monitor and maintain internal and external store appearance and address basic facilities needs, including scheduling maintenance services.
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
- Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
- Maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position.
Qualifications
Preferred Qualifications and Skills
What We Offer
Our Benefits Include :
About Us
TitleMax is one of the nation’s largest title lending companies helping thousands of people every day get the cash they need through title loans / pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax has expanded to over 900 locations spanning 14 states.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
Important : The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
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