Program Specialist I - Intake/Reception

*** THERE IS A SEVERE HOUSING SHORTAGE ON THE NORTH SLOPE. APPLICANTS WHO DO NOT RESIDE IN UTQIAGVIK (BARROW) OR INDICATE THEY HAVE NO LOCAL HOUSING SECURED WILL NOT BE CONSIDERED ***

Job Title: Program Specialist I - Intake/Reception

Division: Occupancy

Reports To: Program Specialist III - Supervisor

Supervises: Non-Supervisory

Classification: Temporary

Date Revised: September 21, 2018

Safety Sensitive: No

FLSA/AWHA Status: Non-Exempt

Work Schedule: Full-Time/Temporary

Occupational Code: 43-9199

Salary: Starting at $33.33/hr (depending on experience)

Job Summary:

Under the general supervision of the Program Supervisor, receives and vets Program applications, communicates with applicants, gathers appropriate backup documentation until the application is complete, inputs information into the applicant database, and follows program guidelines, policies, and procedures. Cross-trains with Program Specialist II. Under the shared general supervision of the Executive Assistant, performs confidential administrative support for the administration, accounting and program staff, including, but not limited to: typing and filing, greeting clients and visitors, making appointments and referrals, preparing mailings, assisting with mail run and answering telephones. Other duties as assigned.

Essential Duties and Responsibilities:

• Greets and refers clients and visitors, maintains and files visitor logs and staff logs.
  
• Receives and date stamps program applications, verifies completeness, communicates with applicants, gathers and organizes supplemental documents.
• Answers Occupancy inquiries: telephone, makes referrals, takes messages, and appropriately directs incoming calls.
• Prepares mailings: printing, stuffing, addressing envelopes, postage.
• Types and/or reproduces reports, forms, correspondence, and other material as generated by agency staff. Proofreads all work for accuracy and neatness.
• Duplicates, collates and prepares for mailing agency reports, lists, correspondence, grants, etc.
• Maintains acceptable level of administrative office appearance, including TNHA conference room and main sitting areas; ensure professional and neat appearance.
• Performs other duties as assigned.

Knowledge, Skills, and Qualifications:

To successfully perform this job, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required:

• Basic knowledge of business English, punctuation, arithmetic, and spelling; modern office practices and procedures; recordkeeping methods, practices, and procedures.
• Knowledge of agency regulations and policies.
• Ability to work independently and to carry out assignments to completion with minimum instructions; adhere to prescribed routines and practices; maintain records; and to uphold an maintain accuracy.
• Ability to cooperatively and courteously work well with others, and to assist the public in a friendly professional manner.
• Basic skill int he application of modern office techniques and practices and the use and care of office machines and equipment.
• Ability to type 50 wpm and pass a typing test.
• High school graduate or General Equivalency Diploma (GED) recipient.
  
• One (1) year of clerical work experience including use of common PC software applications and general office equipment.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Valid Alaska Driver's License that meets TNHA insurance criteria.

Preferred:

• Alaskan Native/American Indian (member of federally recognized tribe).
• Ability to speak and/or understand conversational Inupiaq.

Physical Demands: This role primarily involves sedentary work, including sitting for extended periods, using a computer, and occasional light lifting (up to 20 pounds). Visual acuity for reading and using a computer is required.

Work Environment: The work environment is a typical office setting with standard lighting and temperature conditions. The noise level is generally low to moderate.

A full list of physical demands and work environment details can be provided upon request. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.