Dispatcher

Description

Responsibilities:

• Receives incoming calls from external and internal Customers.
• Records the following on the Daily schedule:
  • • Crane size required for the job task.
    • Assigned Operator and/or Rigger for the job task.
    • Date and time requested to be on job site and estimated hours or days till completion of the task.
    • Customer’s complete Company name that will be receiving the invoice. (Division or Location) 
    • Direction to job location (including County and/or nearest town) and the description of the job task.
    • Special rigging that maybe required. (i.e. spreader bar, man basket, etc.)
    • Contact’s name and phone number(s)
    • Invoicing information. (i.e. Charge (Purchase Order), Check, Cash, Charge Card, etc.)     

• Completes the job ticket with the following information:
  • • Date of the assigned job task.
    • Time the Operator and/or rigger is to be at location.
• • • Crane size, this is the size of Crane that the Customer will be invoiced. (Example: 60 ton, even though a 75 ton was used)
    • Billing, enter the method that the Customer will be invoiced. (ei. Charge (Purchase Order), Check, Cash, Charge Card, etc.)
    • Customer, complete company name that will be receiving the invoice.
    • Contact, customer’s name that will be on site.
    • Telephone, Customer’s contact phone number and/or pager.
    • Weight, is the weight of the load that will be lifted.
    • Height is the vertical height that the load will be lifted.
    • Reach, the total horizontal distance the load will be lifted away from the crane.
    • Special rigging, any item that is not normally carried on the crane, such as spreader bar, man basket, slings, and/or special blocks.
    • Job description is the explanation of the job task that we will be performing.
    • Job location is the directions how to get to the actual job location.
    • Operator is the person assigned to perform the job task.
    • Estimated length of job is the best estimate that the Customer should provide us that it will take to complete the job task on his location.
• Posts job tickets in the break room for the following day’s assignments.
• Coordinates efforts with the person “On-Call” whenever the schedule is nearly full and/or if there are any concerns such as over lapping times for job assignments, manpower, equipment concerns, etc.
• At the end of your shift reviews with the person “On-Call” all the job assignments that is on the schedule along with any other job tasks that may be forthcoming.
• Ability to read, interpret, and determine that an assigned Crane can perform the lift by utilizing the Manufacture’s load charts.

Qualifications

Qualifications:

• High School diploma or GED required.
• College degree preferred.
• 3-7 years of industrial dispatching/scheduling duties.
• 3-7 years of crane operations, and proper rigging techniques.
• Mechanical and analytical skills preferred.