Assistant Shop Manager - TNT Pawn UT

Description

OVERVIEW:

Great management is essential to any successful retail organization. An exceptional assistant manager achieves a hard-working, productive and effective workforce that maximizes financial goals, reduces costs, and elevates customer relations and satisfaction.

ROLE

The Assistant Store Manager is accountable for the shift within the store they support and supports the Store Manager by coaching and developing the pawnbrokers. Previous people management experience is preferred. The Assistant Manager directly supports the Store Manager and serves as highest ranking manager in the absence of the Store Manager. The Assistant Manager is responsible for the shop they are assigned to and is responsible for all operational aspects of that shop in support of the Store Manager.

RESPONSIBILITIES

This is a representative list of the general duties the Assistant Management position may be asked to perform and is not all- inclusive; other duties may be assigned as needed, including, but not limited to, managing the operational productivity of unit growth to ensure that the store unit is meeting all of its objectives.

• FIDUCIARY MANAGEMENT: The Assistant Manager is responsible for supporting the Store Manager in achieving goals and targets outlined in the annual budget. Creating and maintaining an environment that is conducive to the continued growth of the business. 

• COMPLIANCE MANAGEMENT: It is the responsibility of the Assistant Manager, in support of the Store Manager, to ensure that all business is conducted within City, State and Federal business requirements and compliant with all related ordinances. It is also the Assistant Managers responsibility, in support of the Store Manager, to ensure that all licensing is current and in good standing.

• TALENT MANAGEMENT: It is the responsibility of the Assistant Manager to support of the Store Manager by ensuring that team members receive all required training. This includes assisting with recruiting top talent and providing the appropriate feedback to subordinate coworkers to include coaching, training as well as participating with Store Manager in annual reviews to staff members. The Assistant Manager will refer all Disciplinary actions to the Store Manager except in their absence and by the direction of the Operations Director when or if needed. Support Store Manager with scheduling responsibilities to appropriate staff store.

• ASSET MANAGEMENT: It is the responsibility of the Assistant Manager, in support of the Store Manager, to ensure that all compliance requirements are consistently met. To maintain all security provisions and ensure that all related security equipment is in full functioning order. To train and bring violations of expectations to the attention of the Store Manager.

• FACILITY MANAGEMENT: It is the responsibility of the Assistant Manager, in support of the Store Manager, to ensure that the facility they are assigned to is in good repair and all known concerns are being addressed in a timely manner.

• CUSTOMER SERVICE: It is the responsibility of the Assistant Manager to facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing any customer issues to meet the high expectations and standards of the company; continuously training the team and bringing urgent matters to the attention of the Store Manager.

• CODE OF ETHICS: It is the responsibility of the Assistant Manager to ensure that all employees and management conduct themselves within the companies established Code of Ethics and that all business conducted within the unit and their sphere of influence is done in accordance with the companies’ code of ethics.

Requirements

Minimum Qualifications for all Store Management Levels:

• Minimum 18 years of age

• Previous people management experience preferred

• Entrepreneurial spirit

• Strong desire to work, serve internal and external customers, and work with people; team oriented

• Ability to multi-task in a fast-paced environment

• Cash handling experience required

• High energy sales personality with knowledge of jewelry and general merchandise

• Detail oriented with strong organizational skills

• Solid written and verbal communication skills

• Analytical skills

• Ability to work independently with minimal supervision

• Excellent work ethic and strong business sense

• Computer literate and able to use common office machines

Work Posture Requirements

• Sitting: Rarely

• Standing: Frequently

• Walking: Frequently

• Driving: Rarely

• Bending (from waist): Occasionally

• Crouching (squat): Occasionally

• Kneeling: Occasionally

• Crawling: N/A

• Climbing (stairs): Rarely

• Climbing (ladder): Rarely

• Twisting: Rarely

• Reaching: Frequently

• Wrist Motion: Frequently

Carrying Requirements

• Items Carried: Household Items

• Distance: Up to approx. 50 yards

• Times Per Day: Occasionally

• Maximum Weight: 50 LBS

Moving/Lifting Requirements

• Items Moved/Lifted: Household Items

• Times Per Day: Frequently

• Maximum Weight: 50 LBS

Moving/Lifting Levels/Heights

• Floor: Frequently

• Knee: Occasionally

• Waist: Frequently

• Chest: Occasionally

• Overhead: Occasionally

Push/Pull Requirements

• Item Name: Household Items  Frequency: Frequently

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• Item Name: Click here to enter text. Frequency: Choose an item.

• Item Name: Click here to enter text. Frequency: Choose an item.

Environmental Conditions

• Inside/Outside: Yes

• Hot/Cold Temperatures: Yes

• Wet: No

• Noise: Yes

• Power Equipment: Yes

• Traffic Hazards: No

• Chemical Hazards: No

• Heights: Yes

• Dust: No

• Close Quarters: No

Fumes/Odors: No

Salary : $18 - $22