Quality Improvement Coordinator

Revised | March 2023T.H.E. HEALTH AND WELLNESS CENTERSJOB DESCRIPTIONPOSITION : QI COORDINATORDEPARTMENT : Medical UnitSTATUS : Full-Time, Non-ExemptPOSITION SUMMARY : Under the direction of the Supervisor of Chief MedicalOfficer. The QI Coordinator offers assistance to theproviders for necessary patient care services within thescope of the clinic.Essential Duties and Responsibilities : 1. Provides support in the organization's quality improvement efforts and performanceimprovement activities which includes : data monitoring, and facilitation of qualityimprovement projects.2. Works with key stakeholders from the clinical care team to improve our performanceon various UDS, HEDIS, and other metrics / quality indicators.3. Serves as the quality improvement team lead and is responsible for communicatingprogress of quality improvement projects to the clinical care team.4. Collects and analyzes data to identify opportunities, and / or barriers.5. Works alongside key stakeholders from the clinical care team to implementinterventions clinic-wide that address problem areas.6. Tracks, measures, and maintains comprehensive project documentation for allassigned projects and submits regular progress reports to the Director of InfectionPrevention7. Tracks certain diagnostic tests and referrals relating to metrics / quality indicators;including contacting other clinics for records and locating past medical records to enterthem correctly in the electronic health record.8. Travel to clinics and sites of T.H.E to participate in various Quality Improvementactivities and meetings.9. Protects patients' rights by maintaining strictest confidentiality of personal andfinancial information; adhering to all HIPAA guidelines / regulations.10. Maintains operations by following policies and procedures; reporting neededchanges.11. Assist in maintaining office and building fire / safety regulations.12. Ensures clinic flow by being an active team member.13. Practice active listening, empathy and cultural humility with patients to scheduleappointments and address challenges of patients at-risk of missing appointments.14. Outreach to patients and assist patients with accessing additional resources and / orclinical services, including transportation and interpretation services.15. Coordinate appointments with health care providers to ensure timely delivery ofdiagnostic and treatment.Education and Qualifications- High School Diploma or equivalent- Certification in CPRRevised | March 2023- Minimum one year of QI experience- Ability to work with people of diverse cultural, educational, social, and economicbackgrounds.- Ability to work independently and a self-starter with minimal supervision- Excellent oral and written communication skills- Excellent organizational skills- Computer proficiency- Experience utilizing an Electronic Medical Records (EMR) system is highlydesirable- Bilingual preferredPhysical Demands : The physical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform theessential functions.While performing the duties of this job, the employee is regularly required to stand, sit,talk or hear. The employee is occasionally required to use hands to handle, or feelobjects, keyboard or controls; and reach with hands and arms. The employee mustoccasionally lift and / or move up to 10 pounds. Specific vision abilities required by thisjob include close vision, distance vision, color vision, peripheral vision, depth perception,and the ability to adjust focus.Job Description DisclaimerThis position requires compliance with Health Center's written standards, including itsStandards of Conduct and policies and procedures ("Written Standards"). Suchcompliance will be an element considered as part of the QI Coordinator's regularperformance evaluation.Failure to comply with Health Center's Written Standards, which may include the failureto report any conduct or event that potentially violates legal or compliancerequirements or Health Center's Written Standards, will be met by the enforcement ofdisciplinary action, up to and including possible termination, in accordance with HealthCenter's Compliance Program Policy and Procedure.I have reviewed and understand the job functions required of me for the position inemployment with T.H.E. Clinic, Inc. I understand that T.H.E. Clinic, Inc. reserves the rightto modify job duties or job descriptions at any time.