Supervisor

Referrals Supervisor | Revised 06 / 27 / 2023

T.H.E. Health and Wellness Centers

JOB DESCRIPTION

POSITION : REFERRALS SUPERVISOR

DEPARTMENT : Medical Unit / Operations

STATUS : Full-Time, Non-Exempt

REPORTS TO : Chief Operations Officer

POSITION SUMMARY :

Under the direction of the Chief Operations Officer, this position is responsible for the

oversight of the department performance and staffing, referral clerks / coordinators

supervision, coordination, and implementation of approved workflows, ensure

regulatory compliance with required submission timelines, adherence to policies and

procedures, and performs daily data entry, review and analysis for all

referrals / authorizations submitted by the health centers timely and accurately.

Essential Duties and Responsibilities :

1. Supervision of all Referral Clerks / Referral Coordinators including, but not limited

to daily assignments, attendance, performance evaluations, new hire

training / education / competency, and delegation of other duties based on

business needs.

2. Responsible for department daily operations for referrals submission, and

processing to ensure compliance on required timelines.

3. Referrals entry and processing based on assigned providers or department needs

to ensure timely submission, patient communication, and addressing of all

referrals / authorizations.

4. Serve as the primary contact / liaison for the Referrals Department.

5. Promote a team-based approach to delivering quality, cost-efficient care where

patient satisfaction is the primary goal and implement effective tools to improve

operational efficiency and control costs.

6. Promote a positive working relationship with community agencies, external and

internal stakeholders.

7. Collaborates with the department, and assists in the development,

implementation, and compliance of departmental goals and quality

improvement activities, recommend establishment / revision of policies and

procedures, budgetary goals, and performance reports.

8. Ensure that all referrals / authorizations are processed within the required

timeframe based on urgency.

9. Communicate with providers, clinical and non-clinical support staff, and other

departments on updates pertaining to referral submission / follow up to ensure

accuracy and completeness of all requested referrals / authorizations.

Referrals Supervisor | Revised 06 / 27 / 2023

10. Assist with the development, implementation and compliance of departmental

goals, policies, procedures, budgets, and reporting tools.

11. Personnel management, including but not limited to personnel qualification

requirements recommendation, drafting procedure manuals, conducting in-

service programs, and implementation / validation of record and reporting

systems.

12. Facilitate daily / weekly huddle, and monthly department meeting to provide

updates, changes, and feedback loop with the Referrals Department.

13. Report progress, operational issues, process improvement, and

incidents / grievances to Chief Operations Officer monthly and on as needed

basis.

14. Participate and provide department performance / update in monthly QI / QA

meetings, and other meetings as required.

15. Other duties as assigned.

Education and Experience Requirements :

• Highschool graduate or equivalent.
• Computer proficiency required, EMR user experience highly desirable.
• Excellent organizational skills, oral and written communication skills
• A valid California Driver‘s license and access to insured automobile
• Two or more years of experience working in a professional setting, healthcare

related and / or supervisory experience, FQHC experience preferred.

economic backgrounds.