What are the responsibilities and job description for the Front Desk Representative - Float position at TOC?
POSITION SUMMARY
Provide coverage, as needed, to provide assistance to the Front Office, Appointments, Patient Financial Services, and Medical Records Departments.
ESSENTIAL FUNCTIONS
- Greet and welcome patients to clinic
- Verify and enter all patient demographics and insurance information in the computer system including authorization and referral numbers
- Collect co-pays, surgery prepays and outstanding balances due from patients for services rendered; Balance and batch all cash, checks and credit card charges collected
- Verify insurance eligibility of patients using various internet tools offer by payers
- Obtain all authorizations and referrals necessary for visit
- Provide financial counseling to patients within the clinic
- Obtain over-rides from providers when patients cannot pay on surgical pre-payments
- Perform a variety of scheduling duties including answering incoming calls; coordinating and confirming appointment times; answering patient questions; communicating exam instructions accurately; directing calls and messages to the appropriate personnel; scheduling appointments for new and returning patients
- Prepare and scan all patient medical records in EMR system, giving attention to detail and ensuring accuracy
- Maintain patient medical records including scanning, retrieving, and distributing per requests from authorized parties
- Perform other responsibilities associated with this position as deemed appropriate
GENERAL COMPENTENCIES DESIRED
- Ability to be a team player and be flexible; multi-task, communicate effectively; prioritize responsibilities
- Ability to learn and understand complexities of medical and insurance terminology
- Ability to correlate and adapt to changes within insurance processes and eligibility verification
- Strong interpersonal, communication, and organizational skills
- Detail oriented paying specific attention to accuracy
- Ability to work in a fast-paced environment remaining calm and helpful under pressure
- Excellent customer service skills required
- Strong PC skills required with a typing speed of approximately 35 wpm
PHYSICAL DEMANDS
Standing or sitting for long periods of time. Some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity necessary for operation of basic office equipment such as a keyboard, calculator, telephone and copier. Requires hearing and eyesight in normal acuity range. Requires ability to work quickly under high stress with patients who are irritable or confused.
CREDENTIALS DESIRED
Must have a high school diploma or equivalent and at least one year of relevant work experience in a medical office.
