What are the responsibilities and job description for the General Manager- Mansfield position at TOCA Football?
At TOCA, we are passionate about people and the power of sport. We believe in creating an
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
environment that becomes the “third home” for our guests — where they learn, where they live,
and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the
first time, focused on finding their best, or rediscovering their passion for the game, we are here to
support and guide them every step along the way. Everyone deserves the opportunity to
experience the joy and fulfillment that sports can bring, regardless of background and skill levels.
Our ultimate goal is to create a consistent and amazing experience for everyone who interacts
with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? An individual that seeks to...
- Play Hard
- Care Deeply
- Grow Together
- Strive for Excellence
- Create Awesome Experiences
Job Highlights :
Reports To : Regional Director of Operations
Location : Mansfield, TX
Benefits : Health, Vision, Dental, 401K, and Paid Time Off
Position Overview :
We are seeking an experienced and dynamic General Manager for the TOCA Soccer Training
Facility who will lead our team in delivering exceptional training experiences while ensuring the
facility's cleanliness, visual appeal, and overall operational excellence. Additionally, they will be
responsible for managing a range of key performance indicators (KPIs) across different areas of
the facility. A successful candidate in the General Manager role is passionate about sports, can
take ownership of their centers by providing a welcoming and engaging environment for players,
parents, and staff, enjoys working alongside a team, embodies our core values, is able to work with
teams locally and remotely, and thrives in a fast-paced people-filled setting.
Role Scope & Responsibilities :
Center Operations (25% of Role Scope) :
clutter-free, and visually appealing environment for all visitors.
functions, fostering a collaborative and customer-focused atmosphere.
customer service needs.
safe training environment for players and staff.
high levels of service quality and experience. Address guest concerns promptly and
effectively to maintain a positive center experience.
reviews), referral generation, and overall operational excellence.
growth and profitability through local community driven events, integrated teams and
online presence.
monitoring their effectiveness in enhancing player development. Analyze NPS scores to
gauge customer satisfaction and drive improvements in service quality.
Leadership & Team Development (50% of Role Scope) :
management candidates, develop a pipeline of potential talent for long-term growth, and
raise engagement from skilled team members.
with the People and Culture (HR) Department to address personnel concerns or issues.
positive work environment.
Community Marketing & Sales Enablement (25% of Role Scope) :
new brand initiatives, client acquisition, and retention strategies for the center, with
positive impact for guests and teammates.
TOCA Culture :
to create a culture that resonates throughout the facility.
engagement throughout the center.
Qualifications & Experience :
Recreational Sports and Entertainment, Hospitality, or Food and Beverage, experience
desired).
other departments, vendors, and clients.
efficiently.
evenings, weekends, and holidays.
appealing environment, and manage facility maintenance.
decisions.
stakeholders.
Training's values.
Benefits :
engagement.
TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type without regard to race, color,
religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic protected by federal, state or local laws.
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