What are the responsibilities and job description for the Model - Host position at Toca Madera Houston TX?
Toca Madera re-imagines traditional Mexican cuisine by taking a modern approach pairing locally-sourced ingredients with bold flavors. Our menu is designed to offer an array of options for every eater. Our signature farm-to-glass cocktails use only fresh, seasonal ingredients and our dynamic bar program offers a vast selection of the finest tequilas and mezcals, as well as a rotating selection of wines from across the globe. At Toca Madera, we've thoughtfully curated all the elements of the restaurant to elicit an unmatched sensory experience. From our visually stunning design and seductive music to our award-winning menu, let Toca Madera transport you to a world that’s both modern and timeless.
The Model - Host position is the first impression our guests receive of our brand and is the beginning of providing exceptional guest experiences. The host is the designated point person for seating each section appropriately, managing reservations, and setting appropriate expectations for the guest. The Model - Host is accountable for keeping the host area clean and organized and providing warm and welcoming service for our guests as they enter and exit our venue.
Responsibilities
Coordinate seating and dining room flow
Answer calls and questions that guests may have on their upcoming reservations
Maintain awareness and attentiveness to guests and their special occasions, food restrictions and special accommodations
Charming and engaging personality to make guests feel welcome.
Enthusiastic disposition
Maintain a working environment that complies with health and safety guidelines
Deliver excellent customer service by anticipating the needs of coworkers and guests
Ensure that side stations are prepped as needed for business demand
Build rapport with guests to increase repeat clientele
Complete administrative work in the morning
Modeling or similar experience preferred
Qualifications
A clean and polished appearance
Strong multitasking abilities and a diligent work ethic
Experience in customer-facing service roles
Night, weekend, and holiday availability
Ability to stand for the duration of shifts and lift up to 15 lbs
