What are the responsibilities and job description for the Dental Front Desk Coordinator position at Today's Dental Covington LLC?
Salary Range: $20 per hour PLUS Bonus Plan
Summary: Responsible to greet patients, make sure necessary forms/information including insurance, is accurate in practice management software on file, monitors patient schedules, and patient appointments by performing the following duties:
Mission – Promote the education, treatment, and retention of each patient in the dental practice
Production – Fill and maintain today’s and tomorrow’s schedule for each doctor and hygienist
Collections – Make written financial arrangements for each patient prior to scheduling treatment and collect entire patient balance the day treatment is delivered
Records – Post all production charges and payments, bill insurance, and reconcile to day sheet each day
Essential Tasks include the following but are not limited to:
- Greets patients and ensures patient information is input and updated in digital/physical charts in practice management software, and alert team of patient arrival, maintaining and managing patient records in compliance with privacy and security regulations.
- Answers multi-line telephones in a courteous and timely manner, retrieve and distribute messages, make sure service is on when office is not open, determining the needs of each caller.
- Respond to requests for information from patients, other practices, insurance carriers, etc.
- Schedule/dispatch lab work appropriately including calling lab for pick up, alerting team of arrival, and documenting through practice management software simultaneously.
- Confirms appointments according to the company policy and follows up with patients regarding missed appointments via telephone.
- Collect and receive over-the-counter payments at time of service.
Non-Essential Tasks include the following but are not limited to:
- Sort and distribute supplies and mail received to appropriate departments.
- Other duties assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills and Other Abilities:
- Oral communication skills
- Written communication skills
- Customer relations
- Customer service
- Interpersonal communication skills
- Diplomacy
- Organization
- Planning
- Professionalism
- Time management
Salary : $20