What are the responsibilities and job description for the End User Technology Specialist position at Together Credit Union?
Job Summary
The EUT Specialist is responsible for providing first-level IT support to end users, configuring/deploying IT equipment and software, and monitoring for IT alerts and outages to ensure system availability. The EUT Specialist provides support to team members on desktops, laptops, peripherals, and all organization-supported applications.
Job Responsibilities
The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks others than those specifically stated in this description.
- Troubleshoots computer problems and advises on appropriate actions; coordinates with other IT areas to resolve problems.
- Receives and processes requests for access and permission.
- Installs, configures, maintains, and troubleshoots laptops, desktops, servers, and other computer-related systems, devices, and equipment.
- Works with engineers to assist with monitoring server, storage, and network processes and systems.
- Creates and maintains help desk tickets and documentation for troubleshooting problems.
- Ensures all security measures (antivirus, firewall, IDS, email scanner, etc.) are functioning properly and that best practices for IT security are followed and maintained.
- Complies with applicable laws and regulations to include the Bank Secrecy Act (BSA), the Patriot Act, and the Office of Foreign Assets Control (OFAC).
Required Qualifications
An equivalent combination of education, training, and experience will be considered.
- High school diploma.
- Minimum of two years related professional experience.
- Network , Security , and A certifications within the first year of employment.
- Post secondary degree in information technology or a related field preferred.
Knowledge, Skills, and Abilities (KSA’s)
A representation of the knowledge, skills, and abilities necessary to perform this job competently.
- Great customer service and interpersonal skills.
- Excellent problem-solving and critical thinking skills.
- Working knowledge of relevant operating systems, software, and programming.
- Keen attention to detail.
- Good organization, time management, and prioritization.
- Efficient troubleshooting abilities.
- Effective communication skills, including speaking, writing and active listening.
- Proficient in Microsoft Office products and operating systems.
- Working knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) networking and networking concepts.
Work Environment
Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
- General office setting
- Some travel to local branches
Physical Abilities
The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work at a computer in a stationary manner up to 8 hours daily.
Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.
