What are the responsibilities and job description for the Surgical Coordinator position at Together Women's Health, LLC?
Overview
OBGYN South, a practice partner of Together Women’s Health (TWH) has an immediate opportunity for a full time Surgical Coordinator to join our team!
Reporting directly to the Practice Manager, the Surgical Coordinator will be responsible for utilizing clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders.
The Surgical Coordinator must schedule office-based procedures consistent with the patient’s diagnosis and procedure request. They must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. In this role, the individual must be organized, and be able to manage a demanding workload with accuracy, while maintain the utmost level of customer service.
Responsibilities
- Answering telephones and emails as well as common questions about surgical times, appointments, and instructions
- Assist patients in filling out forms and collect fees such as co-pays, co-insurance, and any other monies due
- Ensures patients have proper medical clearance and pre-surgical testing as needed
- Enters notes/special instructions needed for scheduling in the electronic medical record
- Preparing patients' bills and sending them to the specific insurance company
- Scheduling patients' appointments and surgeries, sending reminders to patients, and scheduling emergency and add-on surgeries
- Ensuring adequate preparation for surgeries by scheduling the necessary equipment and procedure rooms and maintaining the surgical inventory
- Understanding surgical procedures, such as the necessary time a surgery takes and the medical staff necessary, to properly maintain a surgical schedule
- Providing patients with pre- and post-operative instructions
- Managing surgical documents, gathering, and inputting patients' information, and entering post-surgery data into patients' records
- Ensuring all surgical cases are scheduled in a timely manner in accordance with the Physician or Surgeon's directions
- Maintains confidentiality of patient and company related business
- Other duties as assigned
Qualifications
- A high school diploma or equivalent
- Knowledge of customer service principles and practices
- Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping is preferred
- Strong interpersonal skills, detailed oriented work experience, and self-starter
- Knowledge of multi-line phone system
- Demonstrated initiative and strong organizational skills
- Exceptional interpersonal communication skills with a positive tone
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Deals with confidential information and/or issues using discretion and judgement
- Proven achiever, not afraid of ambitious goal setting and high expectations
- Strong interpersonal and communication skills; experience in effectively communicating with the public
- Strong organizational skills; must be able to manage and prioritize multiple workstreams and patient interactions simultaneously
Why Together Women’s Health (TWH)?
Because we do things a bit differently here. We’re a rapidly growing network of Obstetrics and Gynecology practices, and while it’s important to know what we are, it’s more important to know what drives us - our mission is to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.
What’s in it for you?
As a full-time team member, you will have access to a range of benefits to include: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people.
Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
