What are the responsibilities and job description for the Billing Specialist - All Levels position at Toho Water Authority?
Salary : $42,140.80 - $68,806.40 Annually
Location : Kissimmee, FL
Job Type : Full Time
Job Number : 00580
Department : Customer Service
Opening Date : 02 / 28 / 2025
Closing Date : 3 / 16 / 2025 11 : 59 PM Eastern
General Description
Under general supervision, performs billing research and all customer billing functions. Performs a range of billing oriented duties ranging from routine to complex to ensure accurate, complete, and timely processing for all billing services. Employee must also exercise tact, courtesy, and firmness in all contacts with customers and the general public by performing the following duties. This person reports directly to the Billing / Collections Manager.
Essential Functions
- Reviews, researches and prepares customer accounts for billing.
- Prepares the daily utility billing by reviewing exception reports; submits corrected bills, handles manual adjustments to customer accounts. Responsible for quality control from a billing perspective on all rate changes.
- Maintains meter inventory, meter sets, removal and exchanges
- When necessary, assists customer service representatives with account inquiries.
- Verify meter reads are imported accurately to the billing system or manually validate meter reads.
- Create appropriate batch as needed for each billing cycle.
- Review and update billing exceptions.
- Analyze completed service orders and billing systems records to ensure proper charges are applied.
- Explain monthly billing methodologies, rates, fees, and all account charges and payments; explain payment services offered and options available.
- Calculate rates and perform any adjustments, as needed, for transfer of service, initial and / or final bills, rate changes, all fees, etc.
- Provide input to supervisor on creating / updating Standard Operating & Billing Procedures.
- Monitor all billing functions to ensure prompt and accurate billing updates.
- Trouble shoot abnormalities with AMI meter reading exceptions, create proper service orders for specific repairs needed in the field.
- Perform all other duties as assigned.
Minimum Qualifications
Physical Demands
PHYSICAL REQUIREMENTS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and bend, kneel, squat, or crawl. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORKING CONDITIONS :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.
Health, Dental, and Vision Medical Insurance
Employee Onsite Wellness Center
401(a) and 457 Retirement Plans
Retirement Match
Group Basic Life Insurance / AD&D
Paid Vacation and Holidays
Paid Sick Time / Sick Bank
Employee Assistance Program
Flexible Spending Account Program
Dependent Care (FSA)
Longevity and Christmas Bonuses
Tuition Reimbursement
What is the highest degree or level of school you have completed? If currently enrolled, highest degree received.
Do you currently possess a valid class E State of Florida Driver's License?
If you answered "No" to the above question, are you able to obtain a State of Florida Class E Driver's License prior to employment?
How many years of professional experience do you have recovering and collecting billing debt?
How many years of professional experience do you have working in a Billing role?
Required Question
Salary : $42,141 - $68,806
