Business Transformation Manager

What You Get:
At Toho Water Authority, our Business Transformation Manager is an integral partner collaborating across the organization to accelerate organizational performance.  You will get to champion a culture that integrates business acumen with people-focused strategies.  You will be at the table with our leadership team. You will play a crucial role in developing and delivering best practices and executing strategies that propel Toho Water Authority towards becoming a high-performance organization, powered by a skilled, engaged, and diverse team, and supporting the community that we serve.

What We Need:
We are seeking a solutions-oriented and analytical Business Transformation Manager who thrives on driving process optimization. The ideal candidate is a natural integrator—skilled at bringing people, processes, and technology together to deliver practical, sustainable improvements and operational efficiencies. They should have demonstrated experience in process improvement, project management, and program development with the ability to both lead initiatives and coach others in continuous improvement practices. Strong facilitation skills are essential, as this role will guide collaborative work sessions and engage cross-functional teams. Most importantly, we are looking for someone who is passionate about building an enduring culture of process excellence across the organization, empowering others to think critically, challenge the status quo, support rapidly, growing teams, and adopt a mindset of ongoing improvement.

Immediate Areas of Focus:
As the Business Transformation Manager at Toho Water Authority, you will play a key role in advancing operational efficiency and service innovation. Your initial focus areas will include:

• Developing and launching a process improvement framework tailored to the unique needs of the water utility sector and aligned with Toho Water Authority’s customer-focused and promise-driven culture.
• Leading large, cross-functional, high-impact projects that drive operational efficiency, improve customer and employee experiences, and support strategic goals.
• Guiding departments and functional areas through the full process improvement lifecycle—from identifying opportunities and mapping processes to implementing changes and sustaining results—to ensure meaningful and measurable improvements across the organization.

This role is ideal for a systems thinker who thrives in collaborative environments and is energized by the opportunity to build, lead, and embed a culture of continuous improvement at scale.

Our Commitment to You:
Our organization is composed of forward-thinking, mission-driven professionals dedicated to advancing our Toho Promise and driving positive change. Joining our team means immersing yourself in a dynamic environment that values innovation and authentic leadership. You'll be part of a culture that fosters continuous learning and encourages transformative thinking, helping you to excel in your role and shape the impactful career you've always envisioned.   You will be supported and you will be challenged.
 
Who We Are:
Established in 2003 by a special act of the Florida legislature, Toho Water Authority (Toho) is the primary provider of water, wastewater, and reuse water services in Osceola County and one of the larger utilities in the State of Florida. Toho currently serves over 150,000 customers, in a 342 square-mile area, including St Cloud, Kissimmee, Poinciana, and unincorporated areas of Osceola, Polk, and Orange Counties.  Toho was established for the sole purpose of providing regional stewardship over water resources in and around Osceola County.
 Toho owns and operates 17 water plants and 9 water reclamation facilities. With a 550 person workforce, Toho treats and distributes approximately 51.6 million gallons of potable water and reclaims 34.3 million gallons of wastewater each day. Toho has positioned itself as a respected leader in water, a valued community partner, and an employer of choice.
 
What We Offer:
Look forward to flexible work arrangements and an excellent suite of benefits including:
Competitive Compensation: A customized compensation package designed based on your qualifications and experience*
Paid Time Off: Competitive vacation and sick leave accruals, 12 paid holidays, 12 vacation days, and 12 sick days per year.  
Toho Paid Health Premium Contributions: 100% premium contribution for employee-only options.  80% premium contribution for employee family option.
Health Reimbursement Account: Toho contributions to help fund your HRA account.  $1,000 individual / $2,000 family
Wellness Initiatives: An annual credit allowance of up to $1,460 for completing wellness initiatives.
Plus many more….

GENERAL DESCRIPTION:
The primary role of the Organizational Development Manager is to promote, influence, and lead the development and adoption of enterprise-wide programs by working cooperatively with Toho employees to advance a culture consistent with the Toho Promise, accelerate performance improvement, enhance operational efficiency, and streamline processes. Specific outcomes of the role include:

1. accelerated and sustained performance results across organizational priority areas; and
2. continued growth of a high-performing, engaged, change-capable, and inclusive workforce.

The Manager designs solutions that both preserve the unique character of Toho Water Authority and facilitate necessary change to enhance Toho’s position as an industry best practice leader and employer of choice.

ODM - Business Transformation Manager-
This expansive role leads Toho’s process improvement function; and provides the vision and leadership to drive an integrated approach to process optimization, organizational design, systems management, innovative solutions, and team effectiveness. The Leader will be focused on optimizing efficiency, reducing costs, improving quality, and increasing overall productivity enabled through building strong relationships across the organization. This role will utilize various methodologies such as lean Six Sigma, and other best practices to analyze current processes, identify opportunities for improvement, and lead initiatives to implement effective changes.

They will be expected to help translate business goals and objectives into organizational strategies that provide alignment across Toho’s departments. Working in close coordination with the Toho CEO / Executive Director, this role will work to enhance Toho’s change agility, delivering innovative solutions and creating a high-performance, sustainable organization that consistently meets its strategic and operational goals.

ESSENTIAL FUNCTIONS:

1. Build strong internal partnerships with all leaders to ensure the development, implementation, and execution of strategies across multiple programs and business units. Translate strategic direction into actionable communication and influence goals.
2. Direct the design, planning, and implementation of organizational development programs, policies, and procedures. Leads the diagnoses/root cause analyses of strategic effectiveness challenges and delivers innovative solutions.
3. Drive and champion organizational change; facilitate change management solutions that enable the completion of business objectives successfully and timely. Develop change management plans for organizational initiatives.
4. Serve as a strategic advisor, suggesting short and long-term actions for directors to adopt.
5. Promote, support, and engage in the development of standard procedures, systems, and/or guidelines for directors, managers, supervisors, and staff.
6. Stay current with evolving technologies and business tools and effectively balance risk management with agility.
7. All other duties as assigned.

ODM - Business Transformation Essential Functions

1. Conduct thorough assessments of current business processes to identify inefficiencies, bottlenecks, and opportunities for improvement to achieve best-in-class performance.
2. Analyze process data and establish metrics to evaluate performance and recommend necessary process improvements.
3. Monitor the adoption of new processes implemented and recommend adjustments to the strategies as necessary.
4. Conduct benchmarking studies to compare the organization’s processes with industry best practices.
5. Identify opportunities to incorporate sustainability practices into process improvements.
6. Facilitate regular meetings with stakeholders to gather input, share process and ensure alignment on process improvement goals.
7. Identify, implement, and monitor conditions and key performance indicators, trends, and practices that might have implications for Toho. Incorporates system thinking in support of a continuous improvement philosophy. Stay updated on the latest process improvement technologies and best practices. Leverage technology and automation tools to streamline processes and enhance productivity.
8. Collaborate with directors and designees to establish objectives, and ensure efficient and effective operations. Function as a liaison between various teams to ensure a unified approach to continuous improvement.
9. Ensure all process improvements comply with relevant industry regulations, standards, and legal requirements. Keep abreast of changes in regulations and update processes accordingly.
10. Work with the Executive Director to establish organizational work processes and controls.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain that required qualification would be:

MINIMUM QUALIFICATIONS:

1. Bachelor’s degree in a related field combined with five years of experience in one or a combination of the following: Organizational Development, human resources, administrative support management, project management, business operations or strategic planning.
2. Alternatively, an additional 4 years of relevant experience may be substituted for the degree requirement.
3. Proven experience analyzing and interpreting data.
4. Proven experience developing and presenting executive level presentations.
5. Proven experience delivering measurable results using a structured process improvement approach.  
6. Working knowledge of traditional business programs including Microsoft Office Suite.
7. Any combination of education and experience which demonstrates the candidate’s ability to perform successfully in this position will be considered.
8. Must possess and maintain a valid State of Florida Class E Driver’s License.

DESIRABLE QUALIFICATIONS:

1. Experience in as many of the following utility functions as possible including customer service, field operations, treatment operations, human resources, finance, and technology.
2. Experience in a highly regulated, compliance-oriented environment.
3. Proven experience building relationships across a complex organization.
4. Business Transformation Manager Role - Training and/or certification in business process management techniques (i.e. lean six sigma, ISO 14001) highly desirable with additional knowledge of business process modeling tools (i.e. Visio, Signavio) highly desirable

PHYSICAL REQUIREMENTS:
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and bend, kneel, squat, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
 
 WORKING CONDITIONS:
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.

Salary : $92,976 - $132,808