What are the responsibilities and job description for the Network Technician position at Tohono O'odham Nation Healthcare?
PLEASE NOTE - This position may require temporarily relocation to other TONHC Facilities : Sells Hospital, Santa Rosa Health Center, San Simon Health Center, and San Xavier Health Center.
Position Summary :
Under general supervision provides network support to operational computer networks in technical maintenance and recovery to local and wide area networks. Uses a variety of testing tools and techniques to troubleshoot and resolve complex technical problems associated with the system's hardware and software. Interface with vendors and maintenance providers to service and maintain network systems support as required.
Scope of Work :
The work is normally reviewed upon completion, with occasional spot checks while in process, to ensure accuracy, timeliness and conformance to established standards; major work tasks are covered by instructions or procedures and unusual situations are referred to a supervisor.
Essential Duties and Responsibilities :
- Assembles and configures network components and associated services.
- Sets up and maintains basic network operations, including assembly of network hardware, and provides assistance to the network administrator.
- Performs network troubleshooting to isolate and diagnose common network problems.
- Upgrades network hardware and software components as required; loads software such as operating systems, word processing, and spreadsheet programs into computers.
- Installs upgrades and configures network printing, directory structures, rights, security, software, and files services.
- Provides users with network technical support.
- Responds to needs and questions of users concerning their access of network resources.
- Establishes network users, user environments, directories, and security for networks being installed.
- Tests network hardware and software, perform routine maintenance, and apply vendor updates to software.
- Installs or assists PC Technician in installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives.
- Logs and tracks calls utilizing problem management database, maintain history records and related problem documentation; prepares and analyzes statistics on network utilization and availability.
- Prepares training materials for computers and provides user support and training in usage of hardware, software, and utilities.
- Manages performance tuning and capacity planning activities to enhance the performance of the network resources.
- Conducts product evaluations of upgraded or new hardware and software identifying strengths, weaknesses, and potential benefits to the agency; recommend enhancements to network facilities to network administrator.
- Performs routine backups and archival of files stored on the network to assist in recovery efforts.
- Service remote network locations to obtain clarification of problems and to identify solutions or corrective actions.
- Assists in establishing policies and procedures for use of network facilities.
- Assists in maintaining the local area network or wide area network, cable and hub installations, and inventories.
- Performs other job related duties as assigned and contributes to a team effort.
Knowledge, Skills, and Abilities :
Minimum Qualifications :
Licenses, Certifications, Special Requirements :
Salary : $29 - $37
