What are the responsibilities and job description for the Billing Specialist position at Toi Toi USA?
PRIMARY OBJECTIVES/JOB SUMMARY
The Billing Specialist purpose is responsible for overseeing the billing process for customers. Billing Specialist must ensure invoices are being processed daily, perform adjustments, and resolve billing complaints immediately.
ESSENTIAL RESPONSIBLITIES/JOB FUNCTION: Managing billing process for customers:
o Handle the daily billing operations for a multimillion-dollar company, ensuring accurate and timely of completion of invoices.
o Manage the accounts receivable process, ensuring timely collection of payments and adjustments.
o Develop and maintain close relationship with customers to ensure satisfaction and ensure prompt resolution of any billing issues.
o Generate reports to track payments and identify discrepancies on invoices.
o Coordinate with customer service department, operations department, and other departments to resolve customer delivery, pickup, and service issues.
o Perform manual billing process for special events and tailoring customer invoices.
o Reach daily, weekly, monthly goals that are set by management.
o Performs other accounting and billing duties as requested by Supervisor.
BEHAVIORS/COMPETENCIES
· Integrity
o Ensure Company Policy, Procedures, and Values are adhered to
o Respect and accountability at every level and every interaction
o Ability to define problems, collect data, establish facts, and draw conclusions
o Able to interpret a variety of instructions and deal with multiple variables
o Ability to perform basic math functions
o Ensure confidentiality of all client information
· Teamwork
o Contributes to building a positive team spirit
o Supports everyone’s efforts to succeed
EDUCATION AND/OR EXPERIENCE
· Post Secondary Education required
· 3 - 5 years billing experience preferred
· Sage Intacct experience preferred
· Experience with ERP Systems and Customer Portal Software
· Highly detail oriented and organized
· Ability to meet assigned deadlines
· Excellent communication and interpersonal skills with a customer service focus
· Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.
· Intermediate Skills in Microsoft Word and Excel
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Experience with Versa Pay is a plus.
Ability to Commute:
- Alpharetta, GA 30005 (Required)
Ability to Relocate:
- Alpharetta, GA 30005: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25
