What are the responsibilities and job description for the Customer Relations Representative position at Tokio Marine HCC?
WorldTrips, a member of the Tokio Marine HCC group of companies, is on a mission to become the most innovative travel insurance company in the industry. Our collaborative culture prioritizes the customer experience, above all else. We do this for the love of travel.
WorldTrips is looking for a Customer Relations Representative who acts as the first point of contact for all customer inquiries. Effectively interprets and discusses benefits, reviews claims, and resolves service and product concerns while providing extraordinary service to medical insurance customers in over 130 countries. This is a hybrid position located in Carmel, IN.
The Adventure Ahead:
- Resolves incoming call and email inquiries for provider referrals, claim filing, claims status information, verification of benefits/eligibility, and pre-notification.
- Fulfill requests for claim forms and applications for clients.
- Resolve product or service problems by identifying area of concern and expediting correction or adjustment and following up to ensure resolution when needed.
Skills and Experience Needed:
- High School Diploma or GED
- Two years of experience in relevant and progressive experience in area of specialization.
- Exhibits effective verbal and written communication skills with an emphasis on confidentiality, tact, and diplomacy.
- Ability to manage multiple tasks simultaneously.
We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
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Salary : $42,100 - $53,300