What are the responsibilities and job description for the Service Desk Analyst II- Hybrid Role position at Tokio Marine North America Services?
Job Summary :
Responsible for user administration of new hires, terminations and employee changes which includes network and application access is the primary responsibility of this position. Providing in-depth support and lead problem-solving and implementation efforts for specific technology products or applications.
Work Hours :
This position requires the individual to work in the office 2 to 3 days per week on average. Flexibility to work additional days in the office may be required based on business needs.
Essential Job Functions :
- Fulfills Level 2 end user administration service requests (e.g., end user onboarding / offboarding in Active Directory, security access provisioning for applications / role-based access).
- Responds to inquiries and requests for assistance with computer systems or PCs; resolves customer inquiries for one or more products or services.
- Works with callers and other analysts to resolve normal and unusual information system problems.
- Participates in UAT testing of new utilities and tools as well as existing system upgrades.
- Participates in analysis of client-identified issues or problems which may require changes to procedures, standards, or systems.
- Maintains written documentation on each ticket; responds to clients, escalates complex problems to the next level of support as required by documented procedures.
Other Functions :
Qualifications :
EEO Statement
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and / or any other status protected by law.
