Quality Engineer II

TEL designs and manufactures complex capital equipment for the semiconductor industry. Our equipment integrates a wide variety of wafer processing technologies from wet to vacuum; and all the support systems to make them run: Electrical power systems, mechanical utilities, PLC controls, vacuum technology, custom design robotics and mechanisms, high voltage, RF generators, complex motion control, process chemical delivery and more.

• Lead customer complaint issue resolution process
• Evaluates incoming complaint information and maintains the record
• Performs follow up activities to obtain additional information.
• Engage with subject matter experts to create and refine failure analysis reports.
• Use and maintain complaint tracking systems, provide analysis and trending data all on customer complaints
• Identify and document appropriate complaint categories to assure trend accuracy within the complaint database
• Engage with cross-functional teams to drive complaint resolution.
• Monitor, analyze and report of key operational quality metrics such as Startup Issues, Failure Analysis response time and Warranty Cost,
• Utilize systemic methodology to identify, prioritize customer identified product issues and concerns
• Update customers in a timely manner regarding the status of open complaints
• Train and help guide the stakeholder teams in utilizing problem solving methodologies to resolve quality issues
• Maintain list of customer related issues and drive for improvements
• Support Continuous Improvement activities throughout the organization

Required Qualifications

• Bachelor's Degree with 2 years of related experience; or master’s degree with 6 months professional level experience; or associate’s degree with 6 years of related experience; or 10 years of experience in lieu of degree. High school diploma or equivalent required.