Account Manager

Description

Sushic, LLC, an affiliated company with Tokyo Gardens Company, is a Houston-based company providing full-service sushi and Asian food operations in universities and corporate offices nationwide. We also provide catering services from small to large scale events. Our company is growing rapidly, and every team member plays a key role in that growth. Our success is driven by delivering real results for our clients and enabled by our culture, which supports personal growth and development, embraces an inclusive work culture, and rewards innovation and excellence.

www.sushicllc.com/ www.tgcsushi.com - visit us to learn more!

Job Description: Account Manager

Sushic is currently seeking an enthusiastic Account Manager to manage client accounts, maintain favorable relationships with customers, and to seek out new contracts and accounts for sushi bar, catering and delivery services. The ideal candidate will be a self-motivated and adaptable professional with excellent leadership and interpersonal communication who is committed to providing outstanding customer service. The Account Manager will be responsible for setting up meetings with potential clients, negotiating, and making sales pitches for new Sushi Bar operations. This position presents a great opportunity for someone who is looking to work with a forward-thinking company in the food management industry.

Essential Duties And Responsibilities

• Maintain customer accounts for Sushi Bars, Catering, and Delivery Services including establishing strong, long-term relationships with clients and operators
• Address and respond to customer and operator needs in a timely and professional manner and effectively troubleshooting any problems that may arise, serving as their main point of contact
• Seek out, establish, maintain, and develop business with customers and prospects for Sushi Bars, Catering, and Delivery Services across regions
• Develop and deliver sales presentations to prospective customers and negotiate contracts
• Review contracts and proposals for new sales
• Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.
• Project manage new locations from sales through to opening, setup, and ongoing management of new business locations.
• Ensure proper execution of menu items and operational procedures, providing guidance and training as needed.
• Project manage new menu development in collaboration with R&D, ensuring it aligns with the client’s brand and operational needs.
• Monitor account performance and provide regular reports on sales, service levels, and market trends.
• Update and maintain product offerings and pricing
• Manage the day-to-day Delivery Service program: receive orders, process weekly orders, communicate with kitchen crews to ensure orders are properly fulfilled, coordinate with delivery drivers to ensure proper assignment, address any client complaints, and ensure accurate invoicing.
• Develop a thorough understanding of products and service offerings to be able to support various events and store openings
• Supervise and support catering events including load in, event execution/network, and load out if needed
• Travel (up to 40%) by car or plane with overnight stays
  
  

Qualifications

• Bachelor’s degree in Business, Hospitality Management, Marketing or related degree required
• 3-5 years sales in account management, sales, food service or another related field required
• At least 2 years of experience working with clients and giving sales presentations required
• Strong interpersonal and communication skills to build relationships with clients, team members, and vendors
• Excellent problem-solving abilities and the ability to handle client concerns promptly and professionally.
• Experience in new menu development, catering, or restaurant operations a plus
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software
• Knowledge of the food service industry, including trends, products, and services highly preferred
• Strong sales and negotiation skills with a focus on client satisfaction and retention
• Ability to manage multiple projects and prioritize effectively
• Detail-oriented with a focus on ensuring operational execution and consistency
• Ability to analyze market data and provide insights to clients
• Knowledge of food safety and hygiene regulations highly preferred
• Flexibility and adaptability in a fast-paced, changing environment
• Ability to travel as required (up to 40%)
  
  

Benefits

• Paid Time Off
• Fully paid health benefits for employee (Medical, Dental, Vision, Life, Short-term disability insurance)
• 401k plan with company match
• Annual performance-based bonus / incentives
  
  

Additional Information

• Work location: Houston HQ office
• Job Type: Full time salaried position
  
  

Sushic, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.