What are the responsibilities and job description for the Service Team Leader position at TOKYO JOES LLC?
About US: Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We are looking for positive, outgoing and dependable people to join our service team.
About YOU: A Service Lead is responsible for leading the Front of House operations, on shift, in the restaurant. You thrive in a fast paced, upbeat environment and are a natural motivator. You foster teamwork and genuine connection and seeing each team member grow feels like the ultimate reward. You’re diligent, reliable, and aligned with our core beliefs around teamwork, inclusivity, respect, passion and FUN!
RESPONSIBILITIES
- Create positive guest and team member experiences, creating a fun and energetic vibe
- Take guests’ food orders and handle cash and credit transactions
- Follow Tokyo Joes operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift
- Demonstrate knowledge of the brand and menu items
- Make the availability of fresh ingredients possible on a daily basis.
- Serve food to guests in a courteous and timely manner
- Quickly and accurately prepare food items
- Follow sanitation and safety procedures including knife handling and kitchen equipment
- Maintain cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas
- Effectively handle guest concerns and complaints
- Work as a team to prepare the restaurant for each shift
- Acts with integrity, honesty and knowledge that promotes the culture of Tokyo Joes
- Maintains regular and consistent attendance and punctuality
- Contributes to a positive team environment
- Manage others through positive communication, teamwork and delegation to complete tasks
- Food, Team Member and Guest Safety
- Cleanliness and maintenance of the restaurant and equipment
- Enforce and follow all company policies and procedures
- Mastery of menu portion and allergens
- Ability to work Service and Sushi stations proficiently
KNOWLEDGE/SKILLS/REQUIREMENTS
- Excellent guest service skills required
- Cash Handling and Managment
- Ability to work in a fast-paced environment for up to 8 hours per shift
- Team oriented, adaptable, dependable, and strong work ethic
- Ability to communicate effectively with guests and team members
- Ability to work nights, weekends and holidays
- Ability to work with sharp kitchen tools when in a prep position
