Account Manager

TOK America - A Subsidiary of Tokyo Ohka Kogyo Co., Ltd.

TOK America, Inc. plays an extremely important part, serving as the supply hub of semiconductor photoresists and high-purity chemical agents for the customers in United States and Europe. We are a wholly owned subsidiary of a world leader in advanced chemical formulations. Our company has consistently pursued programs of research and development of superior new technologies and new technical methodologies based on the following management principles: “continue efforts to enhance technology,” “raise the quality levels of products,” “contribute to society” and “create a frank and open-minded business culture”.

Company Perks:

• Medical, dental, and vision insurance - TOK pays 100% of the premiums for all employees
• 401(K) with company match
• Paid life insurance
• 15 Paid Holidays
• Generous Paid time off
• On-the-job training and skill development
• Employee assistance program

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Title: Account Manager

Department: MS1

Status: Salary (Exempt)

Schedule: Monday-Friday 8:00 am-5:00 pm

SUMMARY:

Function: Creates and maintains customer accounts within the company by performing the following duties.

ESSENTIAL JOB FUNCTIONS:

• Interpret, distill, and present complicated and/or technical information to employees, customers, and others in understandable and relatable terms to aid and enhance levels of understanding and implementation.
• Use and operate a computer, office equipment and other technology devices frequently and consistently throughout each day with a high degree of skill, accuracy, and independent judgment for the purpose of reviewing, analyzing, creating, transmitting, and presenting documents, data, and other business-related information.
• Supports Marketing & Sales Manager in carrying out the Marketing & Sales goals (sales targets and profit) of the Company.
• Works with internal departments to introduce products to customers and support/coordinate R&D activity. Including joining R&D meetings and tracking sample shipments
• Tracks inventory & maintains forecast for key/enterprise accounts; coordinating with Material Planner and production team to match output with anticipated consumption (if applicable)
• Establishes pricing for all new and existing products with Marketing & Sales Manager or above
• Works with customers and internal departments to resolve customer issues/concerns with direction from manager.
• Generates call reports & weekly status reports as well as monthly and annual sales reports for the Marketing & Sales Manager.
• Works with Accounting and Sales Operations to collect on customers’ unpaid invoices.
• Follows the ISO 9000 standards for quality management and submits the necessary documents required to comply with these standards.
• Expected to perform the above work activities at the Company workplace (rather than working from other locations, such as home) during regular business hours. May telecommute when working outside the Company's regular business hours or under special circumstances that are pre-approved by the Company.
• Interpret, distill, and present complicated and/or technical information to employees, customers, and others in understandable and relatable terms to aid and enhance levels of understanding and implementation.
• Use and operate a computer, office equipment and other technology devices frequently and consistently throughout each day with a high degree of skill, accuracy, and independent judgment for the purpose of reviewing, analyzing, creating, transmitting, and presenting documents, data, and other business-related information.
• Perform other necessary duties and tasks as requested.

REQUIRED EDUCATION & EXPERIENCE:

• B.S. degree in Chemical Engineering, Mechanical Engineering, Electrical Engineering, Materials Science, Physics, Chemistry, or other similar discipline.
• Minimum 1 years of experience in sales (electronic/semiconductor industry

REQUIRED PERSONAL SKILLS:

• Ability to communicate well in English (verbally/written).
• Sales presentation and negotiation skills.
• Proficiency with Microsoft Office, especially Excel and PowerPoint.
• Able to work independently or in a team setting.
• Must be hands-on with solid attention to detail.
• Ability to speak Japanese is preferred but not required.