Security Ambassador

The Security Ambassador shall be a highly visible, uniformed civilian team member working to achieve a safe environment free of disruptive behavior; provide assistance in times of emergency; and maintain vigilance over various facilities and service as a whole.

TARTA has recently embarked on a transformational journey with the passage of Issue 12 in 2021. This local sales tax levy has significantly increased the local investment into the transit authority and has also expanded its service area to all of Lucas County and the City of Rossford in Wood County. In response to the local community’s renewed focus and support of TARTA, the Board adopted TARTA Next, a ten-year plan to increase services, invest in capital assets such as new mobility hubs and a zero-emissions bus fleet, and to improve customer experience through investments in technology, bus shelters and signage, and customer outreach. This transformation is well underway and powered by a dedicated team of professionals in each department from the leadership team to every front-line team member.

DUTIES AND RESPONSIBILITIES:

• Attend daily briefings to receive assignments.
• Interact with TARTA personnel, passengers, and the public to establish an official presence and prevent disruptive behavior among TARTA facilities.
• Create detailed reports, documentation, and provide overall assistance to TARTA personnel including computer applications.
• Maintaining a friendly professional demeanor while answering passenger and personnel inquiries.
• Assist passengers with fare system questions and issues combined with inspections to help ensure fare collection.
• Assist passengers with transfers and access to alternate services in times of regular service as well as when services are disrupted.
• Assist in emergencies in and around TARTA facilities by gathering information, summoning emergency personnel, providing logistical support, and providing appropriate first aid when necessary.
• Professional and consistent behavior during performance of job functions ensuring a commitment to safety.
• Conduct a vigilant watch at TARTA facilities to help promote a safe and clean environment for passengers and personnel.
• Implement expert knowledge of service lines to answer inquiries and provide directions.
• Disseminate customer criticism and compliments in a professional demeanor while attempting to address customer issues by offering guidance to various levels of authority.
• An ability to operate TARTA vehicles.
• Observe and report suspicious activities to the proper authorities and personnel with an ability to render assistance when necessary.
• Provide detailed reporting in a timely manner with documentation as specified by Administration.
• Successful completion of required and continuous training
• Perform other related duties as required; all job descriptions are subject to change.

Essential Knowledge, Skills and Abilities

• Must be a Team Player and have the ability to motivate others.
• Possess critical thinking skills.
• Be physically fit for duty.
• Knowledge of basic security procedures.
• Have basic First Aid and a CPR Certification.
• Familiarity with de-escalation techniques.
• Proficient in report writing.
• Effective written and verbal communication.
• Ability to assess and adapt to changing environments.
• Training and previous experience in emergency response situations.
• Able to comply with all applicable laws and policies regarding confidential information.

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.

• Certification: Reasonable suspicion testing certification.
• Licensure: Valid driver’s license.
• Other: Requires reliable transportation to and from work assignment, reasonable, reliable, and accessible means of communication during off-duty hours, and flexibility for evenings, weekends, and additional locations as necessary for operations.

Education and Experience

• Education: High School Diploma or Equivalent, Required. Degree in Business, Transportation or related, preferred.
• Experience: Two (2) years demonstrated leadership ability

Special Conditions

The physical demands described are representative of those that must be satisfied by the employee to successfully perform the essential functions of this job. TARTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Position may require overtime and holiday hours depending on the need.

Working Conditions

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Position may involve exposure to individuals with medical and behavioral risks, Position may involve a limited amount of travel outside of the immediate community.

Physical Effort Required

The Security Ambassador position requires occasional sitting (0.25 to 2.5 hours daily) and continuous standing (5.5 to 8 hours daily). Continuous walking (5.5 to 8 hours daily) is necessary. Occasional lifting/carrying up to 10 lbs (0.25 to 2.5 hours daily) is required, with no lifting/carrying over 10 lbs. Occasional driving (0.25 to 2.5 hours daily) is required for this role. Reaching above shoulder level (0.25 to 2.5 hours daily) and bending/stooping (0.25 to 2.5 hours daily) are required. Pushing/pulling is never required. Fine manipulation is required frequently (2.5 to 5.5 hours daily). The stress level for this role is moderate.