What are the responsibilities and job description for the MEDICAL RECEPTIONIST/FRONT DESK - Primary Care Office - M-F position at Toledo Clinic?
Toledo Clinic's Internal Medicine Department, Primary Care Partners, is seeking a full-time Front Desk Receptionist to check in patients, answer phones, collect copays, and make appointment reminder calls.
This position will work Mon - Fri, 8:30-5:00. Previous experience in a medical office is strongly preferred.
General Summary:
Perform various clerical duties to support the operation of the office.
Works under the supervision of the Physician/Office Manager.
Principal Duties & Responsibilities:
Example of Essential Duties:
- Checking patients in for appointments.
- Making next day appointment reminder calls.
- Scheduling appointments, lab tests, surgeries.
- Verifying referrals and/or pre-certifications.
- Updating demographic and insurance information.
- Answering phones - courteously and professionally.
- Taking messages accurately and relaying to appropriate personnel.
- Preparing and/or submitting charge tickets
- Preparing exam rooms.
- Sorting, filing, and scanning patient charts
- Other duties as assisgned.
Knowledge, Skills & Abilities Required:
Required:
- Excellent communication, phone, and organizational skills required.
- Computer skills helpful.
- Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.
- Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.
- Demonstrates adaptability to expanded roles.
- Adheres to all Toledo Clinic Policies and Procedures.
Education:
- HS diploma or GED.
Preferred:
- Previous clerical experience in a medical office preferred.
