Protective Services Officer (Part-Time Security)

Job Title : Protective Services Officer

Department : Protective Services

Reports To : Protective Services Supervisor

FLSA Status : Non-Exempt

Employment Status : Part-Time, average of 20-25 hours weekly, maximum of 29 hours weekly

Hourly Compensation : $15.00

Deadline to Apply : March 07, 2025 at 5 : 00pm EST

Since our founding in 1901, the Toledo Museum of Art has earned a global reputation for the quality of our collection, our innovative and extensive education programs, and our architecturally significant campus. And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge.

At the Toledo Museum of Art, we are dedicated to fulfilling our mission and our commitment to cultivating an organizational culture where every individual feels valued, inspired, respected, and empowered. We believe fostering such a culture requires everyone to work daily at positively enhancing the experience of our team members. We hope all interested in employment here will strive to elevate our mission and our culture!

SUMMARY

The Protective Services Officer (PSO) specializes in entry / egress control, behavior detection, and incident response. PSO's protect visitors, staff, the collection, and the physical facility by patrolling their assigned posts and remaining alert at all times to detect suspicious or threatening behavior. As a highly visible member of the Museum staff, the PSO provides excellent customer service by treating visitors with respect, consideration, and tact while providing general information and guidance.

KEY ACCOUNTABILITIES

• Keenly observes and engages visitors to detect suspicious or threatening behavior.
• Monitors and controls entry and egress of assigned post.
• Denies access to TMA property when detecting a serious threat to TMA visitors, staff, or assets.
• Conducts searches of property to prevent the importation of unauthorized items and contraband.
• Maintains the highest level of professionalism in both behavior and appearance.
• Patrols assigned areas in a conscientious manner during public hours.
• Prevents unauthorized persons from handling, touching or otherwise tampering with the works of art.
• Reports observed, potential safety violations, critical incidents or unusual activity completing written reports as required.
• Performs opening and closing procedures to include unlocking and locking interior and exterior doors and performing gallery sweeps.
• Assists visitors by opening doors as they enter and exit the Museum and as required by emergency situations.
• Records daily inventory counts and monitors temperature and humidity in gallery spaces.
• Enhances the visitor experience by being polite, friendly and providing information in a responsive way.
• Handles security situations in a tactful manner while making every effort to ensure that visitors feel welcome.
• Responds to emergency situations in an efficient and effective manner by moving quickly as the situation requires; Administers basic first aid and CPR as needed in the event of an emergency.
• Performs light housekeeping duties required by assigned post.
• Uses computer-based technology such as email, electronic calendar, timekeeping and payroll systems and security video management system.
• Participates in departmental training and assists with new officer training and onboarding.
• Performs other duties as required.

RELATIONSHIPS

Reports to the Protective Services Supervisors and Protective Services Manager. May take direction from Protective Services Team Leads. Works closely with other members of the Protective Services team, special events and catering, programming staff, and others as appropriate. Interacts with customers in a friendly, positive and helpful manner.

EDUCATION AND EXPERIENCE

SPECIALIZED KNOWLEDGE, COMPETENCIES, AND ABILITIES

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

Position requires extensive physical mobility and must be able to patrol multi-gallery posts, stand during entire shift and mobilize staff and visitors during emergency situations. Must be able to bend, stoop and possess the tactile ability to unlock and lock doors. Sound level in galleries varies from very quiet to noisy, depending on activity level. Must be able to communicate verbally both person-to person and by radio and visually observe all activity on assigned posts. Ability to work within a range of temperature within an indoor environment, outdoor activity occasionally required. May occasionally lift up to 25 pounds.

BENEFITS

The Toledo Museum of Art provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Museum is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at jobs@toledomuseum.org or (567)-666-0387.

Salary : $15