Community Association Manager

Tolley Community Management continues to experience strong growth in the management industry. We are currently seeking one [1] Community Association Manager candidate. Enjoy a great career with a successful team that continues to set standards for the industry.

Company Description

We are a family-oriented company that genuinely cares about the success of everyone on the team. Your hard work will be rewarded with higher income than the vast majority of association managers as well as paid vacation time, PTO days, numerous networking and team-building events, health benefits, 401(k), and more! You can expect a supportive work environment with the ability to make a difference both for the company as well as our clients. We want to be known as the best so we need people who care to make a difference!

Role Description

This is a full-time on-site role as a Community Manager at Tolley Community Management located in Atlanta, GA. The Community Manager will be responsible for overseeing day-to-day operations, engaging with residents, managing community events, and ensuring the overall well-being of the community.

Major Tasks, Responsibilities, and Key Accountabilities

• Manage the bidding process for property improvements and standard
• maintenance issues
• Provide input for the selection of contractors and for developing contract
• specifications
• Supervise contractors providing recurring services and monitor specific
• contractor performance to ensure substantial compliance with contract
• specifications
• Perform regular site visits to maintain knowledge of the property and
• performance of the client’s contractors
• Receive service requests for repairs or maintenance of the property and report
• issues to the Board of Directors in a timely manner
• Create draft budgets for clients
• Monitor budgets and expenses on behalf of clients
• Create and manage monthly action item lists for each property
• Attend monthly meetings with clients and division
• Check e-mails and voicemails daily and respond within 24 hours
• Maintain consistent office hours as designated by the Division Manager
• Assist with sales calls as needed
• Arrange for prompt and satisfactory responses to emergency service requests
• Compile letters, newsletters, management reports, and board packets as needed
• Serve as a liaison between the Board, homeowners, and vendors
• Provide exemplary customer service to clients and other employees
• Manage all homeowners’ accounts and provide information to homeowners regarding their accounts.

Nature and Scope:

• Interacts directly with Board, homeowners, and vendors
• No direct reports
• Typically has frequent contact outside the workgroup
• Typically assignments follow existing routines or instructions
• Typically considers several options and past practice when solving problems
• Guidance is always available from the Division Manager

Minimum Qualifications

Must be eighteen years of age or older

Must pass a Drug Test

Must pass a Background Check

Must have an active GA Real Estate License

Environmental Job Requirements:

• Primarily located in a comfortable indoor area but will require time spent outside
• visiting properties
• Detail-oriented, highly accurate, and well-organized individual
• Must meet reasonable deadlines
• Demands accuracy
• Requires conflict resolution
• May be involved in difficult situations

Education Required:

• The knowledge, skills, and abilities typically acquired through the completion of a
• bachelor’s degree program, an equivalent degree, and/or work experience in a
• field related to the job.
• Must have or obtain a Georgia Real Estate License or Georgia CAM License

Experience Required

• Proficient in Microsoft Word, Excel, Publisher, Outlook
• Working knowledge of budgeting
• Project management skills
• Strong interpersonal communication and organizational skills
• Excellent written and verbal communication skills

• Experienced Manager without Real Estate License- starting amount $50,000 per year
• Candidates With Real Estate License- $53,000-$55,000 per year (based on experience)
• 3 years experience in HOA Management with Real Estate License- $60,000-$90,000 per year (based on experience)

Preferred Locations: Dunwoody, Sandy Springs, Norcross, Peachtree Corners

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

Monday to Friday

Work Location: Multiple locations

To apply, email rhea@tolleycm.com with subject line: “LinkedIn – Community Association Manager”.