What are the responsibilities and job description for the Retail Manager position at Tom Beckbe?
We are seeking to hire a retail manager to help grow our iconic American sporting company. The retail manager will aid in day-to-day operations as well as inventory stocking, merchandising, and helping with in-store events at our new store location at 2427 University Boulevard.
The manager will also support product flow and apply customer service skills in order to curate an exceptional in-store experience and ensure that everyone is outfitted for their next adventure.
RESPONSIBILITIES:
- Cultivate an environment of authentic customer connection through every interaction
- Act as a brand ambassador and show an exceptional knowledge on the Tom Beckbe product line
- Discover and assess customer needs and offer thoughtful solutions
- Assist customer service team on returns, exchanges, and all customer questions and concerns
- Monitor inventory levels and work with corporate inventory team and warehouse to plan for future needs
- Assist retail directors in training and hiring of retail associates
- Assist with in-store events
QUALIFICATIONS:
- Previous experience in a customer service field, retail and apparel environment a plus
- Exceptional leadership, sales, and customer service skills
- High School Diploma required (College Degree Preferred)
- Must be able to work weekends
- Independent, detail-oriented, proactive work ethic
At Tom Beckbe, we are committed to creating a work environment where our team members can grow professionally, flex their creative muscles, and contribute to our mission of providing high-quality outdoor apparel and gear.
Experience – With a small and nimble team, all Tom Beckbe employees can expect to gain experience at a faster pace and in a wider range of areas than comparable positions within other organizations. All employees, regardless of position, have direct access to and work directly with senior management on a regular basis. Employees have visibility into all aspects of the business and the opportunity to develop new skills and learn from their coworkers.
Collaborative Environment – The Tom Beckbe working environment is built around collaboration among team members with different areas of expertise and experience. We share a common objective to provide the absolute best in outdoor apparel and gear, customer service, and in-store experiences. We achieve these goals by working together, sharing responsibility, and constantly improving. We recruit new employees who are team players and who thrive on the challenges that a growing business presents.
Training – We offer on-the-job training in a variety of disciplines depending on employee interest and responsibilities. New employees can expect to learn from subject-matter experts in a variety of disciplines, building transferable skills and gaining an understanding of the full scope of operations of a consumer retail brand.
Advancement – We believe strongly in helping our employees build successful careers, both while they are at Tom Beckbe and beyond. We have a track record of promoting employees from within Tom Beckbe, and our alumni have leveraged their experience here to advance their careers and meaningfully contribute to other businesses and organizations. Tom Beckbe alumni have also pursued MBAs and other professional degrees at top-ranked universities.
We're looking for a few good folks to help Tom Beckbe build on our past success and continue our growth. Below you will find specific job openings, if any, that we'll update from time-to-time. While the details of each position vary, we evaluate all prospective team members for creativity, adaptability, and compatibility.
Interested in learning more? Please send an email indicating the job you are interested in, along with a resume, to info@tombeckbe.com.
