What are the responsibilities and job description for the Customer Service Representative position at Tom DeBerry Agency- State Farm?
Job Description
Join Tom DeBerry Agency-State Farm, a highly reputable insurance agency that takes pride in serving the Tucson, Arizona community with top-tier service and dedication. As a valued Customer Service Representative, you will be the face of our agency, providing exceptional support and assistance to our clients. We are looking for individuals who are passionate about customer satisfaction, detail-oriented, and thrive in a fast-paced environment. This is for an In-Office position.
**Compensation- The range listed on the posting is salary commissions. While there are no limits to commissions you can earn, we're listing the average income for this position. Some listings post this as salary only**
Benefits
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Cross Sell: Engage with clients and find additional coverages and products that suit their needs. Client Interaction: Assist customers with inquiries, policy changes, and claim submissions in a courteous and timely manner. Problem Resolution: Address and resolve customer issues to ensure the highest level of satisfaction. Policy Support: Provide guidance on policy coverage, premiums, and options available to clients. Workflow Coordination: Maintain organization and efficiency in processing customer requests and documents. Product Knowledge: Stay informed about our insurance products and services to effectively assist customers. Quality Assurance: Ensure accuracy and compliance with company policies in all customer interactions.
Requirements
Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and team members.
Customer Focus: Strong customer service orientation with a genuine desire to assist and support clients.
Adaptability: Ability to thrive in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities.
Detail-Oriented: Keen attention to detail to ensure accuracy in customer information, policy documentation, and service delivery.
Professionalism: Maintain a professional demeanor, uphold ethical standards, and represent the agency with integrity.
Team Player: Collaborative mindset, willing to contribute to a positive team culture and work together towards common goals.
Salary : $43,000 - $50,000
