What are the responsibilities and job description for the Customer Care Coordinator position at Tom Drexler Plumbing?
Tom Drexler Plumbing, Air & Electric is looking for a top-quality person to join our Customer Care team! This position is for an enthusiastic, detail-oriented individual who loves providing excellent customer service and responding to customers feedback.
Summary
The Customer Care Coordinator is responsible for collaborating with our customer service representatives, customers and internal business partners to improve service, deliver resolutions and increase customer satisfaction.
This position works 8:00am 5:00pm Monday through Friday.
Responsibilities and Duties:
- Respond to and coordinate resolution of customer issues in a timely and professional manner.
- Manage challenging customer situations and needs.
- Communicate and coordinate with internal departments as needed.
- Apply general rules to specific problems to produce results that make sense.
- Monitor and respond to online customer reviews.
- Track trends regarding customer satisfaction.
- Proactive ownership in a fast-paced environment to identify problems, trends and report them to leadership on a weekly basis.
- Other duties as assigned.
Requirements:
- Minimum of a High School diploma or equivalent is required.
- One year of customer service-related experience.
- Ability to read, analyze and interpret documents.
- Must possess a high level of professionalism.
- Ability to multitask with a strong attention to detail.
- Strong written and verbal communication skills.
Compensation & Benefits:
- Compensation: $21/hr
- Competitive Dental, Vision, and Healthcare Plans
- 401(k) with company matching
- Short-Term & Long-Term Disability
- Company Paid Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Employee Discounts
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE
Salary : $21
