What are the responsibilities and job description for the Client Liaison Specialist position at Tom James Company?
Job Description
The Tom James Company is seeking a highly skilled Client Liaison Specialist to join our team. In this role, you will be responsible for providing exceptional support to clients in the graphic design or printing industry. Key responsibilities include handling client inquiries and complaints, providing accurate and timely information, and troubleshooting and resolving product issues and concerns.
Responsibilities:
Requirements:
What We Offer:
The Tom James Company is seeking a highly skilled Client Liaison Specialist to join our team. In this role, you will be responsible for providing exceptional support to clients in the graphic design or printing industry. Key responsibilities include handling client inquiries and complaints, providing accurate and timely information, and troubleshooting and resolving product issues and concerns.
Responsibilities:
- Handle client inquiries and complaints in a professional manner.
- Provide accurate and timely information regarding products, services, and order status.
- Troubleshoot and resolve product issues and concerns.
- Analyze client needs and recommend appropriate solutions or products.
- Maintain detailed records of client interactions and transactions.
Requirements:
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to think quickly on your feet.
- Proficient computer skills and ability to navigate multiple systems simultaneously.
What We Offer:
- Health, Dental, and Vision Insurance
- Generous Paid Time Off
- Retirement Savings Plan
- 9 Paid Holidays
- Profit Sharing
- Employee Stock Purchase Plan
