What are the responsibilities and job description for the Customer Service position at Tom James Company?
Customer Service Representative
We are seeking a highly motivated and customer-oriented individual with experience in the graphic design or printing industry to provide exceptional support to our customers.
The ideal candidate will have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment.
Responsibilities:
- Handle customer inquiries and complaints in a professional manner.
- Provide accurate and timely information to customers regarding products, services, and order status.
- Troubleshoot and resolve product issues and concerns.
- Analyze customer needs and recommend appropriate solutions or products.
- Maintain detailed records of customer interactions and transactions.
Qualifications:
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to think quickly on your feet.
- Proficient computer skills and ability to navigate multiple systems simultaneously.
What We Offer:
- Health, Dental, and Vision Insurance
- Generous Paid Time Off
- Retirement Savings Plan
- 9 Paid Holidays
- Profit Sharing
- Employee Stock Purchase Plan
Estimated salary: $50,000 - $60,000 per year based on location and experience.
Salary : $50,000 - $60,000
