What are the responsibilities and job description for the Resolution Professional position at Tom James Company?
Key Responsibilities
The Resolution Professional will be responsible for handling client inquiries and complaints, providing accurate and timely information, and troubleshooting and resolving product issues and concerns. This role requires excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.
Responsibilities:
Requirements:
Benefits:
The Resolution Professional will be responsible for handling client inquiries and complaints, providing accurate and timely information, and troubleshooting and resolving product issues and concerns. This role requires excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Handle client inquiries and complaints in a professional manner.
- Provide accurate and timely information regarding products, services, and order status.
- Troubleshoot and resolve product issues and concerns.
- Analyze client needs and recommend appropriate solutions or products.
- Maintain detailed records of client interactions and transactions.
Requirements:
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to think quickly on your feet.
- Proficient computer skills and ability to navigate multiple systems simultaneously.
Benefits:
- Health, Dental, and Vision Insurance
- Generous Paid Time Off
- Retirement Savings Plan
- 9 Paid Holidays
- Profit Sharing
- Employee Stock Purchase Plan
