What are the responsibilities and job description for the Receptionist - State Farm Agent Team Member position at Tom Lane - State Farm Agent?
ABOUT OUR AGENCY :
With 18 years as an agent and 27 years of experience with State Farm, I’ve built a thriving agency focused on excellence, teamwork, and community impact. Our team includes six incredible members plus myself, and together, we create a positive, family-like environment where both employees and customers feel valued.
We offer competitive benefits, including life insurance, health insurance reimbursement, a retirement account, and paid time off (PTO). Plus, we regularly run promotions that allow our team to earn additional PTO or bonuses. I believe in investing in my team and fostering a culture of growth, respect, and fun.
Before becoming an agent, I worked in sales, taught, and coached - gaining valuable leadership and mentoring skills. I’ve co-founded our local Chamber of Commerce, launched youth sports programs, and supported our community through school sponsorships and charitable initiatives.
Our office stands out not only for our professional excellence—reflected in 300 five-star Google reviews—but also for our commitment to making work and customer experiences enjoyable. If you’re seeking a supportive, engaging, and community-focused work environment, we’d love to have you on our team!
ROLE DESCRIPTION :
Tom Lane - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
Responsibilities :
- Greet clients warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions.
- Provide excellent customer service and follow up on client needs.
- Support the team with various administrative tasks and projects.
- Previous experience in a receptionist or customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
Qualifications :
Salary : $35,000 - $45,000
