Asst GM/HBC Manager-Dallas, TX

Job Description

JOB TITLE: GM/HBC Asst Manager

REPORTS TO: GM/HBC Manager

SALARY OR HOURLY: Hourly

LOCATION: 2534

DEPARTMENT: GM

DATE: September 2017

JOB CODE(S)

ALBERTSONS: 11742

RANDALLS/TOM THUMB: 15366

PURPOSE:

Exemplifies and ensures strong customer service in all areas of the job. Provides a superior quality

product that exceeds the customers’ expectations. Working knowledge of the department

functions, and maintains adequate amount of inventory. GM/HBC Assistant Managers are primarily

responsible for assisting with keeping and maintaining inventory, processing administrative paperwork

and maintaining accurate department records.

DUTIES AND RESPONSIBILITIES:

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing
  
  

fast and friendly Customer Service.

• Assists customers by making product suggestions.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom
  
  

announcements and one-on-one customer interaction.

• Answers and responds to incoming calls appropriately. Receive and appropriately resolves
  
  

customer complaints and reports to Store Director as needed.

• Responsible for total store operations in the absence of the Store Director (See Store Director job
  
  

description).

• Monitors production process following company procedures and profitability.
• Builds GM/HBC displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area
  
  

and department.

• Implements effective promotional and seasonal displays.
• Ability to follow and maintain department standards and requirements.
• Monitors employee’ productivity and evaluates overall performance.
• Specific knowledge of duties performed by all department employees. Including but not limited to
  
  

opening and closing duties.

• Assists with Scheduling, supervising, training and assigning duties to department employees.
• Train employees in store policies, sales and record keeping procedures.
• Identifies and trains employees with high potential for advancement opportunities.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb
  
  

Employee Handbook.

• Responsible for insuring proper code dating for all products within the department are being enforced.
• May initiate personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary
  
  

actions.

• Assists with physical inventory taken every 6 months.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains
  
  

inventory levels according to division directives. Stocks and rotates product.

• Assists with ordering general merchandise product and maintains inventory levels according to
  
  

Division directives. Supervises the processing of all reclamation as well as maintains orderly and in

stock conditions in back room and all Drug Department areas.

• Controls shrink and cost.
• Implements correct product preparation techniques. Uses and operates related equipment such as pallet
  
  

jack, hand truck, scissors, knives, safety cutters and Sterilox machine.

• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting
  
  

quality, reporting shortage, stocking and rotating product. Adheres to product temperature and storage

GM/HBC Assistant Manager

September 2017

Page 2

guidelines and follows proper packaging techniques. Processes administrative paperwork and

maintains accurate department records.

• Accurately completes maintains and monitor daily log sheet, sales and labor and other required
  
  

paperwork and logs.

• Ensures that proper temperature levels for product are maintained. Complies with retail labeling
  
  

laws, federal and state regulations, Company and code dating policies.

• Complies with all workplace safety rules and regulations.
• Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area, including
  
  

code date compliance as required.

• Implements emergency procedures in the event of equipment and computer software malfunctions.
• Operates computer software and electronic ordering devices to order product.
• May attend and participate in sales meetings. Communicates sales goals, department performance and sales
  
  

opportunities to department employees to ensure positive results.

• Complies with and ensures compliance with company grooming standards and dress code.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and
  
  

integrity.

• Other necessary and required duties.
  
  

SKILLS AND PHYSICAL REQUIREMENTS:

• Requires strong communication and interpersonal skills and the ability to maintain professional
  
  

demeanor in regards to customers and co-workers.

• Requires a good understanding of overall company practices and GM/HBC Department policies and
  
  

procedures.

• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to
  
  

approximately 50 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks

and pallet jacks. Performs repetitious arm movement to prepare, package and display products.

• Manual dexterity and good eye-hand coordination are necessary. Ability to stand for long periods of time.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires
  
  

knowledge of basic mathematics and weights and measures. Must have knowledge of product variety,

standards, perishability, product handling, sanitation, labeling and department policies and procedures.

• Operates telephone, pallet jack, hand truck, knives, scissors, safety cutters and Sterilox machine. Utilizes
  
  

cleaning supplies and equipment.

• Operates computer software and electronic ordering devices to order product.
• May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is
  
  

required.

• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job
  
  

duties.

WORK ENVIRONMENT

• Generally works in a temperature controlled environment. Frequent exposure to refrigerated conditions
  
  

and items at or around 35°.

• Occasional travel, including overnight travel, may be required.
  
  

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed

by employees assigned to this job classification. They are not intended to be construed as an

exhaustive list of all responsibilities and skills required of personnel so classified.