Asst Dept Mgr - Home Shopping - Duncanville, TX

Key Accountabilities

• Manage day-to-day E-Commerce operations and picker performance. Ensuring quality produce and in

code product are selected. Ensure customer orders are accurately picked and staged for delivery on time. Audit order completion and accuracy. Responsible for achieving a minimum of 90 picks per hour
and managing staff to achieve results.

• Partner with store personnel including Store Director, department heads and receiver, vendors and

Operations Managers to ensure product availability. Manage the re-shop process to minimize out of
stocks and substitutions. Manage future item demand. Responsible for participation and attendance at
Store Director, department manager weekly meetings. Responsible for 97% in stock shopping
fulfillment. Responsible for achieving less than 3% out of stocks. Responsible for eliminating missing
items to 0%. Partner with drivers and observe shoppers to ensure best practices are being followed.

• Partner with the Store Director and Operations Manager to interview, hire, train, coach, mentor and

manage direct reports.

• Schedule shoppers to achieve efficiency and performance expectations.
• Proactively manage customer contact in both responding to customer calls and reaching out to

customers as needed. Process customer refunds on a timely basis.

• Manage E-Commerce assets, equipment and undelivered product.
• Manage eCommerce business by using current computer applications to manage orders, communicate

business directives and reporting.

• Perform services for drive up customers and delivery agents partnered with eCommerce.