Demo

Remote Workforce Management Specialist

Tommy Bahama R&R Holdings Inc.
Federal Way, WA Remote Full Time
POSTED ON 2/15/2025
AVAILABLE BEFORE 5/13/2025

HOW WE TAKE CARE OF YOU :

  • For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
  • Potential Annual Bonus Opportunity.
  • 50% discount at restaurants and retail locations.
  • Career advancement opportunities as we are growing!

Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site

SET THE COURSE

The Remote Workforce Management Specialist is expected to produce accurate staffing to meet service level goals, provide management with strategic analysis and is responsible for monitoring real-time and historical performance of Contact Center volume. This position is owns the process of creating and managing schedules, including overtime requests and other duties associated with Guest Service agent.

BE THE ISLAND GUIDE

  • Deliver accurate forecasts used for peak and non-peak planning of guest services staffing. This includes recommending creative solutions to deliver a great guest experience.
  • Maintain agent profiles in the Workforce Management data base to ensure optimum productivity and operational results.
  • Demonstrate ability to analyze data shared with appropriate business partners.
  • Generate, analyze and release schedules on a weekly basis.
  • Monitor daily call and multi-media volumes; including call history and intraday trends and patterns.
  • Recommend real-time staffing level adjustments. This would include, but is not limited to : breaks, lunch, off phone duties (training, meetings, huddles, coaching sessions, one on one's, ending shifts early, non-scheduled ATO, VTO) to maximize efficiency and occupancy.
  • Help maintain call prompts in IVR.
  • Coordinate shift bid process, including agent notification, shift bid meetings and notification of the conclusion of the shift bid.
  • Monitor Guest Service queues throughout the day for agent state adherence - Including agent early & late starts, breaks and lunch.
  • Update all approved schedule changes.
  • TOOLS / SUPPLIES PROVIDED :

  • Two monitors with monitor stands
  • One laptop with power adapter
  • One Keyboard
  • One Mouse
  • One Headset
  • One Power Strip
  • Ethernet Cord
  • One Camera
  • Wifi Adapter for PC
  • ESSENTIALS FOR LIFE IN PARADISE

  • Minimum three years of applicable forceasting and analyst experience.
  • Proficient in Microsoft Office tools - including Outlook, Word, Excel, Power Point.
  • Able to handle multiple projects in a fast paced dynamic environment and meet critical deadlines.
  • Experience with and a solid understanding of WFM Contact Center tools and fundamentals. Preferred experience with Verint and NICE / inContact software.
  • Strong mathematical, analytical, communication and organization skills.
  • Strong written and verbal communication skills.
  • Good leadership skills with the ability to work under minimal supervision.
  • Reliable internet connection : Minimum of 50 mbps (dedicated to employee) download speed
  • Quiet secured space free from distractions
  • WFH (Work From Home) is not a suitable solution for the care of loved ones, friends, or animals
  • Rate Range : 19.76 - 29.66 USD Hourly

    Mahalo (thank you) for your interest in Tommy Bahama!

    Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at .

    Mahalo (thank you) for your interest in Tommy Bahama!

    Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at .

    Tommy Bahama participates in E-Verify.

    Salary : $20 - $30

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Remote Workforce Management Specialist?

    Sign up to receive alerts about other jobs on the Remote Workforce Management Specialist career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $85,436 - $117,270
    Income Estimation: 
    $108,210 - $148,204
    Income Estimation: 
    $57,220 - $78,570
    Income Estimation: 
    $69,445 - $91,204
    Income Estimation: 
    $69,191 - $93,815
    Income Estimation: 
    $85,436 - $117,270
    Income Estimation: 
    $108,210 - $148,204
    Income Estimation: 
    $67,290 - $90,141
    Income Estimation: 
    $85,436 - $117,270
    Income Estimation: 
    $47,503 - $66,218
    Income Estimation: 
    $57,220 - $78,570
    Income Estimation: 
    $59,081 - $76,958
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Tommy Bahama R&R Holdings Inc.

    Tommy Bahama R&R Holdings Inc.
    Hired Organization Address Nashville, TN Full Time
    LIVE THE ISLAND LIFE Tommy Bahama is more than just an island inspired brand, it’s a lifestyle! Live the Island Life as ...
    Tommy Bahama R&R Holdings Inc.
    Hired Organization Address Troy, MI Full Time
    LIVE THE ISLAND LIFE Tommy Bahama is more than just an island inspired brand, it’s a lifestyle! Live the Island Life as ...
    Tommy Bahama R&R Holdings Inc.
    Hired Organization Address Naples, FL Full Time
    LIVE THE ISLAND LIFE Tommy Bahama is more than just an island inspired brand, it’s a lifestyle! Live the Island Life as ...
    Tommy Bahama R&R Holdings Inc.
    Hired Organization Address San Antonio, TX Part Time
    LIVE THE ISLAND LIFE In 2016, we launched our first Marlin Bar in Coconut Point, Florida as a laid back space where loca...

    Not the job you're looking for? Here are some other Remote Workforce Management Specialist jobs in the Federal Way, WA area that may be a better fit.

    Remote Workforce Management Specialist

    Vets Hired, Federal Way, WA

    Program Specialist - Workforce

    Tacoma Community College, Tacoma, WA

    AI Assistant is available now!

    Feel free to start your new journey!