What are the responsibilities and job description for the Guest Experience Team Member position at Tommy's Express Car Wash?
Job Title : Customer Service Expert
Shift : Weekends
Company : Tommy's Express Car Wash
Location : Waukee, IA
About Us : Tommy's Express Car Wash is a leading provider of modern, efficient, and environmentally friendly car washing services. With a commitment to excellence and innovation, we pride ourselves on delivering exceptional customer experiences and ensuring every vehicle leaves sparkling clean.
Position Overview : We are seeking a dynamic and enthusiastic individual to join our team as a Part-Time Customer Service Expert. In this role, you will be responsible for providing outstanding customer service, educating guests about our services, facilitating membership sign-ups, and assisting customers with our mobile app.
Key Responsibilities :
- Greet and assist customers with a friendly and professional demeanor.
- Educate guests on our range of car wash services, packages, and memberships.
- Actively promote and facilitate membership sign-ups, explaining the benefits and features.
- Provide guidance and support to customers in utilizing our mobile app for convenient service access.
- Handle customer inquiries, feedback, and complaints promptly and professionally.
- Maintain cleanliness and organization of the customer service area.
- Collaborate with team members to ensure smooth operations during peak volume hours.
Requirements :
Benefits :
How to Apply : If you are enthusiastic about providing exceptional customer service and thrive in a fast-paced environment, we would love to hear from you! Please apply online and submit your resume.
Tommy's Express Car Wash is an equal opportunity employer committed to diversity and inclusion in the workplace.
