What are the responsibilities and job description for the Sales Specialist - Job 189-OLATHE position at Tommy's Express Car Wash?
The Sales Specialist will interact with the company’s guests by promoting the brand and educating guests on wash packages and club benefits. Addressing inquiries and resolving complaints and generally providing a higher level of customer support for a specific product or service. Excellent bonus plan is included.
Key Responsibilities:
- Ensure a consistently great, positive customer experience for every guest
- Drive sales by exceeding selling and service expectations
- Interact warmly with guests, explain our services, and respond with confidence to questions
- Communicate promotions and wash package details effectively
- Recognize guests’ needs and proactively address needs through conversations
- Process point-of-sale purchases
- Manage weekly schedule to achieve sales goals
- Make good decisions to prevent and resolve issues quickly and appropriately
- Perform other customer and team care duties, as requested
Required Qualifications & Skills:
- Sales and customer service experience is required
- Confident, friendly, outgoing personality and energetic, inclusive spirit
- Goal-orientation and a strong work ethic
- Willingness to learn new sales, customer service, and point-of-sale technology skills
- Desire to work in a fast-paced environment
- Ability to maintain clear and transparent communication
- Availability to work a flexible schedule based upon weather and anticipated business volume
- Willingness to abide by our uniform appearance standards
- Must be 18 years of age with a valid driver’s license
- Willingness to consent to a background check
Benefits:
- Sales and guest service bonus programs
- Health, dental, vision, and life insurance
- 401K retirement plan with matching contributions
- Education bonus program
- Free carwashes
Other:
- This is a full-time position with weekend shifts and some morning, afternoon, and evening shifts
- This is a year-round position (winter is our busy season!)
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear, including in loud environments. Specific vision abilities required by this job include close vision and ability to adjust focus; must be able to use hands and fingers to operate, handle, and use controls, equipment, and tools. This position may require frequent bending, moving, lifting, and carrying material weighing up to 50 pounds, and climb ladders of various sizes; standing or walking up to eight hours each day; and working in all weather conditions.
