What are the responsibilities and job description for the Customer Service Agent position at Tomo Credit?
Who We Are
TomoCredit is a fintech startup based in downtown San Francisco. We issue the smartest consumer credit card which does not require a credit score for approval. We are small, but nimble, and very passionate about opening credit markets to young generations and immigrants, with the aim to make it a cutting-edge and pleasant experience for all of our users.
We value passionate, down to earth, “can do” people who enjoy fine-tuning small details, without losing sight of the big picture. We are looking for someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. You are a self-starter with a high degree of rigor, organization, and discipline to get things done. Above all else, this role requires someone who takes great pride in their work and is inspired and motivated by their role in improving the way millions of people build their financial future.
The Role
TomoCredit is looking for a Customer Service Agent to help support all things Tomo related to customer experience. This position will allow you to interact with people and problem solve daily! If you have great communication with attention to detail and active listening skills, this position is for you. Since you would be joining TomoCredit early on this position will allow you to help build out processes and help our customers have an enjoyable experience.
What You'll Be Doing
- Provide customers with a seamless onboarding experience from the minute our customers first contact support.
- Help customers navigate their user dashboard/payment process.
- Educate customers in a courteous, friendly, and professional manner.
- Respond to customers with knowledge and deep empathy, in a timely manner.
- Identify and resolve issues for customers experiencing technical issues, working closely with our technical support team.
- Identify and resolve possible fraudulent activity, working with our internal review team.
- Collecting and summarizing feedback from customers to improve the customer experience.
- Be accountable for the results of your work, our product, and our company.
- Bachelor’s degree or equivalent practical experience.
- Prior sales or customer support experience
- Fluency in English, additional languages are a plus
- Strong communication skills, both written and verbal
- Previous experience with a CRM, familiarity with Zendesk is plus
- Be a collaborator; if there’s a more complex issue that you can’t solve yourself, you’ll seek help from other teams
Why TomoCredit?
Building a strong culture is extremely important to us. In order to do so, we strive to make every member of the team happy. That's why we offer a generous benefits package for a small startup.
- Competitive Salary
- Insurance: Medical, Dental and Vision benefits.
- Equity: We're growing rapidly, and we want to share our future success/ financial upside with you. We offer an above-average ownership stake in TomoCredit for all employees.
- Flexible vacation policy. We trust that you know how to manage your time wisely so you can finish your work on time without burnout. Within that trust, we offer a flexible vacation policy.
- Company-sponsored outings. This is the best outlet to get to know each other outside work.
At Tomo diversity is important to us so all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
