What are the responsibilities and job description for the Director of Sales - Loan Advisors position at Tomo?
Tomo is a FinTech startup that improves the homebuying experience by pairing a smarter and faster mortgage process with actionable data insights to put buyers in the best position to negotiate and close (and at the right price). Tomo raised a record setting seed round of $110 million and plans to change the future of how homebuyers finance their home purchases.
You have a passion for helping others, driving top performing sales teams, and get giddy about providing once-in-a-lifetime opportunities for homebuyers. You recognize that technology is the future, and that the mortgage industry could use a shake up. Tomo is seeking an experienced Director of Sales to help lead our Loan Advisors to continuous improvement and success!
Location: This role is based in our office Monday-Wednesday, with remote flexibility on Thursdays and Fridays. This role is based in Stamford, CT.
Role & Responsibilities
- Lead a team of the top performing Loan Advisors (Licensed Mortgage Loan Officers) in the United States.
- Ensure all individuals on your team hit their targeted KPIs each month by leveraging performance coaching and inspirational leadership.
- Listen to calls daily to enhance development and provide constructive feedback.
- Develop strong relationships with your team with a focus on helping them grow specific skill sets each month.
- Help your Loan Advisors stay frontend focused by assisting with the inevitable backend “fires” that can occur in a regulated industry like mortgage banking.
- Engage actively in the rapid hiring process to select top talent and ensure they integrate smoothly and quickly into the team and business.
- Immerse yourself in your team’s performance data by analyzing statistics to identify trends, uncover root causes, and develop solutions for areas needing improvement.
- Contribute to internal initiatives as requested, providing regular insights on customer experiences to our product & engineering teams.
- Offer consistent updates as well as recommendations to senior leadership regarding team performance, activities, and the training and development needs of team members.
- Commit to ongoing training and skill development for your team members.
- Review team pipelines and KPIs on a daily basis to ensure pipeline velocity, activity levels, conversion rates, and customer SLAs are met.
- Implement performance management strategies—including coaching and performance improvement plans—effectively and ensure they are properly documented when necessary.
The things you’re exceptional at …
- 8 years of sales experience.
- Preferred sales experience in FinTech, Mortgage, or PropTech.
- Mortgage experience/knowledge critical to success.
- 5 years of sales leadership experience (leading an inside sales team or high performing D2C team).
- Currently (or previously) licensed as a Mortgage Loan Officer.
- A deep understanding of the sales techniques and client lifecycle associated w/ purchase mortgage lending.
- Unparalleled ability to drive performance in others.
- Ability to develop authentic relationships.
- Ownership mindset.
- Creative and solutions oriented problem solving.
- Rolling up your sleeves and getting to the bottom of issues as they arise.
- Not afraid to get on the phone and help your team member close a deal.
- Experience hiring and onboarding sales teams.
