What are the responsibilities and job description for the Care Center Account Manager- Personal Insurance position at Tompkins Community Bank?
Overview
To consistently exceed the expectations of our Personal Insurance customers by performing a variety of duties to meet their insurance service needs.
Responsibilities
- Receive and Process telephone service requests , including but not limited to, policy endorsements, cancellations, billing and identification card issuance
- Thoroughly and accurately document agency management system and ImageRight
- Maintain thorough knowledge of company procedures
- Process all in-coming and out-going mail
- Review Insurance company communications daily
- Review account renewals and endorsements (download and paper) for accuracy
- Complete the billing procedure for account transactions
- Provide assistance to customers reporting claims
- Review and maintain current ImageRight “To Do List”
- Identify and offer to customer account rounding and up selling opportunities
- Provide administrative support as requested by Producers and other staff members
- Additional duties as assigned by Management
Qualifications
Benefits
Medical
Dental
Vision
401(k) Match
Profit Sharing
Paid Time Off
11 Holidays
Tuition Reimbursement
Free Parking throughout Tompkins Community Bank
Employee Referrals
EEO Statement
Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
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insurance
Pay Range
USD $16.75 - USD $19.00 / Hr.
Salary : $17 - $19
