What are the responsibilities and job description for the Financial Services Representative position at Tompkins Community Bank?
Role Summary
The Universal Banker will support the efficient and accurate processing of customer transactions, sales, and service functions at a branch location. This role requires a high level of technical and interpersonal skill to deliver exceptional customer experiences.
Key Responsibilities:
- Process customer transactions efficiently and accurately.
- Provide timely information on Company products and services.
- Offer safe deposit box services to customers.
- Maintain a thorough understanding of Company product features and benefits.
- Submit periodic reports to supervisors and relevant groups or individuals.
- NMLS registration may be required to assist with consumer and residential lending processes.
Requirements
- High School Diploma or equivalent.
- A minimum of two years of experience in customer service/sales; banking experience is preferred.
- Proficiency in sales processes, including recognizing and suggesting products and achieving referral goals.
- Strong interpersonal and communication skills (oral and written).
- Demonstrated strong customer service skills.
Benefits
- Medical
- Dental
- Vision
- 401(k) Match
- Profit Sharing
- Paid Time Off
- 11 Holidays
- Tuition Reimbursement
- Free Parking throughout Tompkins Community Bank
- Employee Referrals
EEO Statement
Tompkins Community Bank is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment, and a work environment free from discrimination based on protected characteristics.
