What are the responsibilities and job description for the Part-Time Teller position at Tompkins Community Bank?
Job Overview
The ideal candidate will engage clients warmly, utilizing their name whenever possible, and express gratitude for doing business with Tompkins. They will ensure financial transactions are accurate and efficient, adhering to all policies, procedures, and regulatory requirements. Additionally, they will facilitate relationship-building by connecting clients with other team members who can address their financial needs.
Responsibilities
Transaction Processing
- Accept and process deposit transactions.
- Cash checks and process withdrawal transactions within approved authority and operating policy, ensuring proper identification is obtained and verifying sufficient funds are available.
- Sell Cashiers Checks.
- Redeem EE Savings Bonds.
- Issue approved cash advances on Company accepted credit cards.
- Transfer funds between accounts as required.
- May accept and process utility payments.
- Accept and process all types of loan payments and credit card payments.
Customer Service
- Maintain an awareness of new business opportunities with customers; actively refer customers to appropriate customer service personnel.
- Respond to telephone inquiries from customers regarding balances, withdrawals, verification of accounts, etc.
Reporting and Compliance
- Prepare daily settlement and proof of cash transactions; balance cash drawer accurately, quickly, and efficiently on a daily basis.
- Prepare and review reports relating to the function, e.g., Currency Transaction Reports (CTRs), Bank Secrecy Reports, etc.
Operations and Maintenance
- Process night deposit, mail deposit, ATM deposit, and courier deposit transactions.
- Maintain an approved level of cash, and sell excess cash and/or mutilated cash when appropriate.
- Balance and/or service ATM machines, coin machines, or currency transaction machines when necessary.
- Verify and wrap coin and/or currency for vault control purposes.
Adherence to Policies and Procedures
- Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the workplace.
- Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Company's compliance with all regulatory requirements.
Additional Responsibilities
- Provide safe deposit box service to customers.
- Work Saturdays and evenings as required; open and close the branch as required.
- All other duties as assigned.
Qualifications
- A high school diploma or equivalent is preferred.
- Cash handling experience in banking, cash office, or retail setting. Six months to one year of experience is preferred.
- Excellent customer service skills.
- Exemplary organizational, problem-solving, and communication skills.
- Ability to follow precise directions.
- Ability to operate teller equipment and learn banking systems quickly.
- Proficient PC skills.
- Modest typing and ability to operate various office machines.
Benefits
- Medical
- Dental
- Vision
- 401(k) Match
- Profit Sharing
- Paid Time Off
- 11 Holidays
- Tuition Reimbursement
- Free Parking throughout Tompkins Community Bank
- Employee Referrals
