Universal Banker

Job Summary

This position supports the efficient and accurate paying and receiving function, as well as sales and service functions of the Company branch, in accordance with Company policies and procedures. The role oversees security and compliance within the unit, ensuring departmental compliance with operating policies and procedures. Communication with appropriate personnel is also required.

Responsibilities:

• Serve customers at an assigned teller station by processing various transactions according to Company procedure.
• Perform balancing and upkeep of branch and offsite ATM(s) when necessary.
• Assist customers by answering questions and obtaining specialized services from other Company departments.
• Respond to inquiries relating to specific areas or requests from customers, other Company personnel, etc., within given time frames and established Company policy.
• Complete documentation and perform point-of-sale processing on all types of new accounts, such as loans and deposits.
• Solicit new business from present and prospective customers.
• Provide timely sales information for inclusion in monthly and year-to-date sales performance reports.
• Offer safe deposit box services to customers.
• Maintain a thorough knowledge of Company products and services.
• Provide periodic reports to the Teller Supervisor and other unit supervisors, appropriate groups or individuals.
• May require registration in the Nationwide Mortgage Licensing System and Registry (NMLS) to assist with consumer and residential lending.
• Act as a supervisor on duty in the absence of the Assistant Branch Manager and/or Branch Manager.
• Work Saturdays as required. May open and close branches, offices, and/or vaults under dual control. Set alarms as necessary.
• May fill in at other Company branch locations as required.
• Support the team as needed.

Qualifications:

• High School Diploma or GED.
• Minimum two years experience in customer service/sales; banking experience preferred.
• Proficient in sales process, including ability to recognize and suggest products and achieve referral goals.
• Strong interpersonal relations and communication skills (oral and written).
• Demonstrated strong customer service skills.

Benefits:

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

EEO Statement:

Tompkins Community Bank is committed to Equal Employment Opportunity and a work environment free from discrimination based on protected characteristics.

Pay Range:

Salary : $18 - $21