Commercial Account Manager

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About Tom’s Mechanical, Inc:

At Tom’s, we believe in caring for our customers as well as our employees. Our long tenured employee's are proof of satisfied team members. We have employees that have been here over 25 years. Our culture is highly valuable to us, and that is why we enjoy coming to work every day. We invest in our employees with training, career development and more. We are currently seeking professional and personable account representatives that are passionate about assisting our customers and allowing them to fully enjoy the comfort of having quality HVAC and efficient plumbing.

Job Summary:

The focus of our Commercial Account Manager is to build and maintain great customer relationships by providing excellent communication and customer service. This position will work closely and continually with our Commercial Services Team to fulfill customer service, customer requests and proposals. The Commercial Account Manager will continually strive for excellence. This is a professional inside sales position.

Exemption Status: Exempt

Position Duties & Responsibilities:

• Creates, maintains, and manages customer accounts with positive communications and efficient schedules to achieve excellence in customer service, ensuring that the customer knows that they always come first at Tom’s.
• Process new service repair proposals and logistics of parts and timelines
• Develops and conducts presentations and other customer information in an effective way.
• Ability, willingness, and drive to meet sales goals
• Works with GM to develop and maintain business growth plans
• Utilizes excellent closing skills and ability to logically overcome objectives
• Performs other related office duties as required

Necessary Skills/Abilities:

• First-rate interpersonal and customer service skills
• Excellent negotiation skills
• Knowledge of HVAC Systems, installation agreements, and service agreements
• Professional and courteous verbal and written communication skills
• Professional and friendly attitude
  • Strong work ethic and behavior
  • Ability to maintain confidentiality
• Ability to collaborate well with all team members
• Excellent attention-to-detail
• Excellent resourcefulness, self-motivation skills and initiative
• Ability to prioritize tasks
• Ability to function well in a high-paced, demanding, and/or strenuous environment
• Neat and clean appearance during working hours
• Intermediate computer skills (e.g., Microsoft Office: Word, Excel, and Outlook).
• Solid math skills and ability to calculate customer cost, as needed.
• From interview to last day of employment, the ability to pass a 10-panel drug screen
• Continual ability to pass a background clearance verification
• Critical thinking skills
• Excellent Listening skills
• Confidence
• Positive attitude
• Proactive nature

Education and Experience:

• High School Diploma, GED and/or a certification from an accredited school
• Must possess a valid Texas driver’s license with a safe driving record.
• Experience in reception and customer service environment
• 5 plus years of sales experience

Physical Requirements:

• Must be able to:
  • Prolonged periods of sitting at a desk and working on a computer, answering phones.
  • Use repetitive motions
  • Lift up to 25 lbs.
  • Reach over head with ease
  • Complete job with safety in mind for all involved and communicate any issues to the assigned SME that could lead to safety concerns prior to completing tasks
    • Ability to work long hours during peak seasons