What are the responsibilities and job description for the Entry Level - Customer Service Support position at Toms Mechanical Inc?
Job Description
Job Description
Entry Level Customer Service Support (for HVAC / Plumbing Services)
Location : Pantego, Texas (Arlington, TX)
Reports to : Residential Service Manager
Division : Shared position between 04 – Residential Service and 05 – Residential Retrofit
About Tom’s Mechanical, Inc :
At Tom’s, we believe in caring for our customers as well as our employees. Our long tenures are the proof of satisfied team members. We have employees that have been here well over 20 years. Our culture is highly valuable to us, and that is why we enjoy coming to work every day. We invest in our employees with training, career development and more. We are seeking professional and personable representatives that are passionate about assisting our customers and allowing them to fully enjoy the comfort of having their quality HVAC and efficient plumbing.
Job Summary :
The (Entry Level) Customer Service Support Specialists’ main priority will be supporting operations by performing various tasks such as warranty registration, invoice processing, scanning, and other data entry operations. This role will act as a back-up to our Customer Care Specialist team by answering phones as needed and providing exceptional service to our customers. This position requires someone who can work well with customers and other team members in a fast-paced environment.
Position Duties & Responsibilities (will include assisting with the following) :
- Processing service and install invoices
- Warranty registration
- Data entry / scanning
- Receiving and maintaining PSA renewals
- Handling payments
- Back-up for answering phones and maintaining appropriate and professional communication with all Tom Mechanical, Inc.’s customers
- Provide great customer service by working successfully with our customers and teams to ensure effective dispatching while maintaining a productive schedule without unnecessary delays
- Perform any other office related duties as assigned
- Be able to work Monday through Friday from 8am until 5pm
Required Skills / Abilities :
Education and Experience :
Physical Requirements :
Withstand prolonged periods of sitting at a desk and working on a computer, answering phones
