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Automotive Service Advisor/Consultant

Toms River Autogroup
Union, NJ Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/3/2025

Job Description

Job Description

Tom's Volkswagen of Union is seeking an organized and detailed Service Consultant / Advisor.

Service Advisor responsibilities

  • Greeting customers promptly
  • Obtaining customer and vehicle information
  • Clearly reporting all vehicle symptoms as described by the customer

Determining and recommending needed maintenance based on age, mileage and history of vehicle

  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verifying that the final invoice reconciles with the work performed on the repair order
  • Explaining all completed work and charges to customers
  • Knowledge of basic computer systems, ie : excel, word, etc..
  • Taking care with the handling of the customers vehicle and property while in your care

    • Job Requirements

  • Proven record of achieving exceptional Customer Satisfaction
  • Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
  • Above average energy level
  • A desire for a long term career with a growing organization
  • Personal and professional integrity
  • Dealertrack computer experience a plus

    • Company Description

    Toms River Auto Group is a vibrant company with fun and energetic employees! Our dealer group is comprised of Toms River Volkswagen, and Toms River Mitsubishi, and also our newest acquisition- Tom's Volkswagen of Union.

    Company Description

    Toms River Auto Group is a vibrant company with fun and energetic employees! Our dealer group is comprised of Toms River Volkswagen, and Toms River Mitsubishi, and also our newest acquisition- Tom's Volkswagen of Union.

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