Customer Development Manager

tonies is the world's largest interactive audio platform for children with around 7.8 million Tonieboxes and more than 95 million Tonies figurines sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. Tonieboxes have been activated in over 100 countries, the content portfolio includes more than 1,100 Tonies figurines in several languages. Since its inception, tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 as well as a globally present team of over 550 dedicated professionals operating from various countries. Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we're shaping the future of play, learning, and

imagination.

Tonies US is looking for a Customer Development Manager, Walmart and Sam’s Club, to play an influential role for the Walmart and Sam’s Club omnichannel business. This role will also be responsible for collaborative planning, forecasting and replenishment for Walmart & Sams Club. This role requires strong analytical capabilities, attention to detail, communication skills, and the ability to both set strategy and drive execution. This role reports to the Head of Sales, Walmart.

How you will make an impact

Account Operations:

• Manage the day-to-day relationships with Walmart & Sam’s Club teams (replenishment, supply chain, and online merchandising team).
• Oversee forecast, purchase orders, logistics, and supply chain coordination to verify proper store inventory and OTIF compliance.
• Act as a liaison between internal teams (operations, marketing, logistics, finance) and Walmart to streamline communication.

Data & Digital Excellence:

• Analyze Walmart’s sales data for actionable insights on inventory, sales, and shopper behavior.
• Drive digital-first strategies, including improving Walmart.com performance through optimized listings, enhanced content, and e-commerce promotions.Implement digital tools and platforms for forecasting, reporting, and supply chain efficiency.

Marketing Collaboration:

• Partner with the marketing team to create Walmart-specific in-store and online campaigns.
• Maintain alignment with Walmart’s omnichannel goals, such as integrating promotions across physical stores and Walmart.com.

Performance Monitoring:

• Track key performance metrics like sales growth, inventory, OTIF, instocks, and chargebacks, making recommendations to improve performance.
• Work closely with the Account Manager to identify opportunities for growth and develop actionable plans.
• Understand and analyze product categories to optimize product placement and manage product assortment to meet customer needs while maximizing sales potential.

What we are looking for in a candidate

• 10 years of hands-on experience with Walmart, Walmart.com, Sam’s Club & Sam’s Club.com
• Strong understanding of Walmart tools & resources including Nova, Item 360, Ladder Plan, Retail Link, Luminate, Walmart Seller Center, Salsify, etc.
• Experience with syndicated data a plus
• Knowledge of Supply Chain processes such as Forecasting & Replenishment, Financial planning, Store Operations, Inventory Management, Order (retailer) Management, and Distribution & Logistics
• Prior Walmart Toy Department Experience preferred
• Strong written communication and verbal communication skills
• Excellent customer service orientation: Ability to create and maintain a high level of service and quality
• Ability to gather data, to compile information, and present reports.
• Self-motivated, sense of urgency, attention to detail, and capability to prioritize effectively
• Results-driven mindset with a focus on meeting and exceeding sales goals.

How to apply

If this job is interesting to you and you wish to be considered, interested candidates are invited to submit their application here on LinkedIn and then email usajobs@tonies.com and submit a resume and a cover letter detailing a thoughtful response to these two prompts:

• Thinking about the attitudinal mindsets below, why are you the right person for a growth company like tonies right now? (250 words or fewer)
• Share a professional experience that highlights how you built out a successful roadmap for a consumer product, ideally child oriented, with a major retailer such as Walmart and dealt with discrepancies in their plan versus your plan.

Only select candidates will be contacted.

Mindset

This new team member will have the mindset to: Leave a thumbprint (ownership mentality, not ego-driven but results driven), Speak the truth (have the hard conversations), Give Energy (positive attitude, solution-oriented), Collaborative-Spirit (contribute everywhere, not just in their department/silo, want each other to succeed), and Scrappy Mentality (can adapt to the tools and situation and find solutions, while working towards consistency won't shut down when things change, able to pivot with good info).